Branch User Assistance Technician

Arch Retail Solutions; Midrand; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A growing IT solutions provider in Midrand is looking for a Support Technician to ensure excellent customer service and relationships. The ideal candidate will have at least 3 years of experience and relevant certifications. This role involves troubleshooting, work shifts, and maintaining SLAs. If you enjoy challenges and have a can-do attitude, we encourage you to apply.

Qualifications

• Minimum 3 years of experience in a Support Technician role.
• A+ and N+ certifications are required.
• Experience with customer relations is essential.

Responsibilities

• Ensure excellent customer relations are maintained.
• Troubleshoot and solve problems on the spot.
• Work shifts, including nights and weekends.

Skills

Excellent Customer Service

Troubleshooting and problem solving

Can-do attitude

Ability to work overtime and shifts

Education

A+ certification

N+ certification

3 years of experience as Support Technician

Job description

Join a team that thrives on collaboration and will offer an environment that feels as familiar as home. We all have and support each other to reach the same goal - Excellent Customer Service!

We are looking for someone that is keen to learn with a can-do attitude. You will need to ensure excellent customer relations are a priority. You will also need to maintain those relationships and ensure that the agreed standards in respect to SLA and updating info in the database are maintained.

You should consider applying if you enjoy the challenge of troubleshooting and problem solving on the spot. You’ll be required to work overtime, weekends, and standby from time to time.

We would like you to have at least 3 years of experience in a Support Technician role. A+ and N+ is a minimum requirement, however if you have the relevant experience your application will be considered too. You will be exposed to a wide variety of hardware and software with plenty of growth opportunities within the company – a growth mindset is key and will be rewarded.

This position will require you to work shifts (one week, day shift and one week, night shift).

Good luck with your application.