Branch Manager -Metropolitan Centre - Thohoyandou

Sanlam Limited; Thabazimbi; On-site; ZAR 700,000 - 900,000; Full time

Job summary

Sanlam Limited is seeking a Branch Manager for the Metropolitan Centre in Thohoyandou. The role focuses on growing the customer base and revenue through strategic branch leadership and a strong service culture that delivers an optimal client experience.

The ideal candidate will have a track record in retail financial services, 5+ years in the industry with leadership experience, and relevant CPD/FSCA qualifications as outlined.

Qualifications

• Matric (Grade 12) and applicable licenses.
• RE1 and RE5 credentials.
• 120 Wealth Management credits OR FSCA-recognised tertiary qualification.
• Class of Business accreditation (annual).
• CPD current and past cycles compliance.
• Minimum 5 years in the industry with at least 3 years in a leadership role.
• Insurance sales experience; credit and lending experience.

Responsibilities

• Grow customer base and revenue by executing branch strategy.
• Lead and standardise activities of Sales Consultants.
• Drive service culture and optimal client experience inside/outside the branch.
• Oversee day-to-day branch management and business planning.
• Ensure sales delivery, service quality and risk management.
• Manage operational people practices with HR partner.
• Plan and report monthly on sales/service activities.
• Engage key stakeholders to build strong relationships.

Skills

Sales tactics

Stakeholder engagement

Customer service

Regulatory frameworks

Education

Matric (Grade 12)

RE1 and RE5

120 Wealth Management credits OR FSCA qualification

Class of Business accreditation

CPD compliance

Job description

Branch Manager -Metropolitan Centre - Thohoyandou

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Log-In Job Description Branch Manager -Metropolitan Centre - Thohoyandou Posting Start Date: 30/09/2026 Job Location: Thabazimbi_ZA-LP_ZAF

Who are we?

Sanlam Developing Markets [SDM](a wholly‑owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry‑level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral insurance, savings for education, life cover and personal accident plans. In terms ofthe Sanlam Group Governance Policy, SDM is managed by the SA Retail Mass cluster, which is part of the Sanlam Life and Savings cluster within the Sanlam Group. The cluster focusses on retail products, as well as group schemes.

What will you do?

• As a branch manager, you will be responsible for growing the customer base and revenue of Sanlam Retail Mass through developing and overseeing the execution of the retail branch strategy.
• Guiding, integrating, and standardising the activities, goals and objectives of various Sales Consultants in the branch, in line with the strategy.
• Leading a service delivery culture and eco‑system within and outside of the branch to enable an optimal client experience.
• Assuming responsibility for the successful day to day maintenance and management of the Retail branch. Responsible for Retail branch strategy development and business planning.
• Ensure retail branch sales delivery and establish and drive a service culture.
• Ensure compliance, quality, and risk management.
• Responsible for all operational people practices relating to direct reports, in collaboration with the HR (talent management, performance management, individual development and growth, resolving grievances, leave allocation, capacity management, etc.).
• Monthly planning and reporting of sales and service activities in the Branch.
• Identify key internal and external stakeholders (Area Managers, Business Owners, activation sites, community forums, etc.) and determine effective engagement tactics that will contribute to building and maintaining relationships.

Education and Experience:

• Matric (Grade 12).
• RE1 and RE5.
• 120 Wealth Management credits OR tertiary qualification recognised by the FSCA.
• Class of Business accreditation (annual).
• Compliant with continuous professional development (CPD) current and past cycles.
• A minimum of 5 years recent industry experience of which 3 years should be in any leadership capacity.
• Service Management experience is essential.
• Insurance sales experience.
• Credit and lending experience.

Knowledge, Skills and Competencies:

• Sales tactics and approaches.
• Stakeholder engagement and management.
• Customer service and engagement.
• Relevant Regulatory frameworks, policies,