Branch Manager - Giyani/Malemulele

Sanlam Limited; Giyani; On-site; ZAR 400,000 - 500,000; Full time

Job summary

A leading financial services provider in Giyani is seeking a Retail Branch Manager to oversee branch operations, manage sales delivery, and ensure compliance with regulatory standards. The role requires strong customer service skills, effective people management, and the ability to drive business results. Applicants should have relevant certifications and experience in financial services. This role offers competitive benefits and opportunities for professional growth.

Qualifications

• Must have Matric (Grade 12).
• Must have RE1 and RE5 certifications.
• 120 Wealth Management credits or a tertiary qualification required.

Responsibilities

• Grow the customer base and revenue through branch strategy.
• Manage operational costs within budget.
• Ensure compliance with quality standards.

Skills

Customer service and management

Reporting and administration

Quality, Compliance and Accreditation

Business processes

Education

Matric (Grade 12)

RE1 and RE5

120 Wealth Management credits

Class of Business accreditation

Job description

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Overview

Sanlam Developing Markets (SDM), a wholly-owned subsidiary of Sanlam Life Limited, is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral insurance, education savings, life cover and personal accident plans. In terms of the Sanlam Group Governance Policy, SDM is managed by the SA Retail Mass cluster, which is part of the Sanlam Life and Savings cluster within the Sanlam Group. The cluster focuses on retail products, as well as group schemes.

• To grow the customer base and revenue of Sanlam Retail Mass through developing and overseeing the execution of the retail branch strategy.
• Guiding, integrating and standardising the activities, goals and objectives of various Sales Consultants in the branch, in line with the strategy.
• Leading a service delivery culture and eco-system within and outside of the branch to enable an optimal client experience.
• Assuming responsibility for the successful day to day maintenance and management of the Retail branch.
• Being a key representative for the retail branch in the industry.

What will make you successful in this role?

Strategy Development and Business Planning:

• Work with Area Manager and translate the Provincial strategy into a retail branch strategy, specifying targets, objectives and metrics.
• Contribute insights to monthly, quarterly and annual business planning for retail branches in the Region / Province.
• Responsible for managing operational costs in line with the allocated budget.
• Develop incentive tactics for the Branch Consultants and drive performance

Retail Branch Sales Delivery Activations:

• Develop and execute strategies (campaigns / promotions / events / etc.) to entice and draw clients from outside of the branch.
• Plan and represent the branch at various forums / events / community platforms to establish awareness and gain business.

Sales and Operational Effectiveness:

• Communicate the Retail Branch strategy, sales targets and metrics to Branch Consultants. Identify Key Result Areas and work with Branch Consultants to develop and agree collective targets.
• Monitor activities and the achievement of sales targets in the branch. Identify areas of improvement and work with Branch Consultants to address / rectify.
• Work with Business Owners of supporting functions (HR, Technology, etc.), and put the right mechanisms in place (systems, processes, technology) to ensure the branch is able to deliver a service and achieve targets.
• Identify and escalate areas of improvement regarding support systems, processes, and technologies. Where possible, solve problems or propose solutions to prevent issues from reoccurring.

Establish and drive a Service Culture:

• Align processes and procedures in the Bank to allow for a smooth, efficient and optimal client experience.
• Develop, drive and monitor client experience, and client service delivery standards in the branch.
• Manage the daily achievements of and adherence to service delivery SLAs. Identify areas of continuous improvement and take corrective action to address it.
• Ensure all client complaints and queries are handled effectively, within SLA timeframes. Where relevant, respond to escalations and continuously provide feedback to clients regarding outcomes / progress of resolutions.

Compliance, Quality and Risk Management:

• Ensure compliance and quality standards are effectively communicated and adopted across the branch.
• Ensure alignment to the Treating the Customer Fairly (TCF) framework in all business practices and ensure the branch operates within the FSCA regulations.

People Management:

• Work with Human Resources and Talent Acquisition to put the necessary capacity / capability in place to achieve sales targets in the branch.
• Work with HR to establish and maintain good people practices in the branch.
• Responsible for all operational people practices relating to direct reports, in collaboration with the Human Resource Function (talent management, performance management, individual development and growth, resolving grievances, leave allocation, capacity management, etc.).
• Manage and support the accreditation and continuous professional growth of staff functioning in the branch.

Monthly Planning and Reporting

• Responsible for monthly reporting of sales and service activities in the Branch. Analyse data to identify areas of improvement and plan for the next month.
• Conduct monthly and annual planning based on reports

Qualification:

• Matric (Grade 12)
• RE1 and RE5
• 120 Wealth Management credits OR tertiary qualification recognised by the FSCA
• Class of Business accreditation (annual)
• Compliant with continuous professional development (CPD) current and past cycles.

Knowledge and Skills

• Customer service and management
• Reporting and administration
• Quality, Compliance and Accreditation
• Business processes

Personal Attributes

• Interpersonal savvy - Contributing through others
• Decision quality - Contributing through others
• Directs work - Contributing through others
• Optimises work processes - Contributing through others

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

• Cultivates innovation - Contributing through others
• Customer focus - Contributing through others
• Drives results - Contributing through others
• Collaborates - Contributing through others
• Being resilient - Contributing through others

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.