Branch Manager

Lewis Stores (PTY) Ltd; Bloemfontein; On-site; ZAR 400,000 - 500,000; Full time

Job summary

A leading retail company in Bloemfontein is seeking a Branch Manager. The role involves overseeing all branch operations, ensuring customer satisfaction, and managing a stable team. Ideal candidates should have strong leadership skills and a minimum of 3 years retail management experience. This position emphasizes financial responsibility and compliance with organizational standards.

Qualifications

• A valid driver's license is required.
• Minimum 3 years of Retail Management Experience is preferred, especially in furniture retail.
• Candidates must be able to effectively manage and motivate branch staff.

Responsibilities

• Manage and develop branch employees to retain a stable team.
• Implement organizational business models and manage operations to ensure profitability.
• Provide excellent customer service and manage customer relationships.

Skills

Leadership

Management

Customer service

Retail experience

Computer literacy

Education

Matric / Grade 12

Business-related tertiary qualification

Job description

Overview

Branch Manager

We are seeking suitably qualified Branch Managers to oversee all branch operations and ensure alignment to the organisational business goals.

We require a tough-minded individual who deals with stress and negative feedback effectively and who is able to deal with pressure from staff, management, customers as well as meet business targets.

The ideal candidate needs to take ownership and lead a profitable, sustainable business unit thereby contributing to the overall success of the organisation, together with overseeing and controlling all operational aspects within the branch in order to ensure profit and overall growth.

Ideal candidates would have solid experience within branch and employee management. They will communicate and drive the daily operations of the branch in line with the company goals. The position is responsible for the independent operations of a branch together with dealing with and managing people matters, customer concerns while maintaining organisational excellence.

Requirements

• A valid driver’s license.
• A Matric / Grade 12 educational qualification.
• Business related tertiary qualification would be an advantage.
• Minimum 3 years Retail Management Experience preferably in the furniture retail.
• Computer Literate.
• Strong Leadership abilities
• Management abilities – Manage, lead, motivate, develop and empower branch staff

Responsibilities

• Manage, lead, motivate, develop and empower branch employees – thereby retaining a stable team delivering on business goals.
• Effectively implement the organization business model, manage the targets and operations in order to maintain a healthy, profitable business.
• Be responsible for excellent customer service in the Branch, by playing an active part during customer contact situations – thereby ensuring and maintain healthy customer relationship.
• Manage and control financial areas of responsibility to stay within the company accepted norms and manage risk to the business in this regard.
• Increase sales by ensuring good customer service, and stock management
• Ensure Stock loss is minimized through compliance with security measures, stock and cash handling procedures.
• Drive a low-cost business according to company standard by controlling and managing the financial areas of responsibility.
• Ensure administrative duties within the store are in accordance with company guidelines. (NCA & FAIS)
• Guide, manage and verify operations within the Branch to ensure compliance with relevant regulatory legalisations.
• People Management – training, mentoring, coaching and management of team members.