Branch Host - Sebokeng

Sanlam; Vereeniging; On-site; ZAR 150 000 - 200 000; Full time

Job summary

A leading financial services provider in Vereeniging is seeking a Client Support Administrator. This role includes managing the branch reception, assisting clients, and general administrative duties. The ideal candidate must have a Matric qualification and 1-2 years of experience in an office management role. Strong customer service skills and familiarity with the insurance landscape are advantageous. A competitive salary and benefits package are offered.

Benefits

Competitive salary

Comprehensive benefits package

Opportunities for career advancement

Ongoing training and development programs

Qualifications

• 1 - 2 years’ experience in an office coordination or clerical capacity.
• Experience within insurance branches is an advantage.
• Strong customer service orientation is required.

Responsibilities

• Contribute to client experience through reception and referrals.
• Manage branch reception and client support.
• Handle general branch administration.

Skills

Client service principles

Proficient in Microsoft Office

Strong communication skills

Organizing skills

Adaptable and open to learning

Education

Matric

Tools

Microsoft Outlook

Job description

Who are we?

Sanlam Developing Markets [SDM] (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral insurance, savings for education, life cover and personal accident plans. In terms of the Sanlam Group Governance Policy, SDM is managed by the SA Retail Mass cluster, which is part of the Sanlam Life and Savings cluster within the Sanlam Group. The cluster focusses on retail products, as well as group schemes.

What will you do?

• To contribute to an optimal client experience in SRM Branches through speedy reception and referrals of clients and supporting the Branch Manager with administrative duties.
• Responsible for management of branch reception and client support.
• Responsible for general branch administration.

What will make you successful in this role?

• Client service principles.
• Knowledge on the Insurance landscape and / or products would be advantageous.
• Knowledge of office management systems.

Qualifications and Experience

• Matric
• 1 - 2 years’ experience in an office coordination / clerical / administrative capacity.
• Experience within insurance branches would be an advantage.
• Client facing experience in a service environment would be advantageous

Skills and Competencies

• Proficient in Microsoft office (especially in Outlook and other office management systems)
• Strong communicator (verbally and in writing)
• Strong customer service orientation
• Conflict management skills would be advantageous (dealing with difficult clients)
• Typing skills essential
• Organising skills
• Adaptable and open to learning

Why Join Us

• Competitive salary and performance-based incentives.
• Comprehensive benefits package.
• Opportunities for career advancement within a growing organization.
• A supportive and collaborative work environment.
• Ongoing training and development programs.

Personal Attributes

Communicates effectively - Contributing dependentlyDemonstrates self-awareness - Contributing dependentlyPlans and aligns - Contributing dependentlyOptimises work processes - Contributing dependently

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

Being resilient - Contributing dependentlyCollaborates - Contributing dependentlyCustomer focus - Contributing dependentlyCultivates innovation - Contributing dependentlyDrives results - Contributing dependently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.