Branch Host - Hammaskraal

Sanlam; Bloemfontein; On-site; ZAR 150 000 - 200 000; Full time

Job summary

A leading financial services provider in Bloemfontein seeks an administrative professional to enhance client service. Responsibilities include managing branch reception, supporting the Branch Manager, and general administrative duties. Ideal candidates will have Matric and 1-2 years of relevant experience, along with strong communication and organizational skills. Join a collaborative work environment with opportunities for career advancement and training.

Benefits

Competitive salary

Performance-based incentives

Comprehensive benefits package

Opportunities for career advancement

Ongoing training and development programs

Qualifications

• 1 - 2 years’ experience in an office coordination/clerical/administrative capacity.
• Experience within insurance branches would be an advantage.
• Client facing experience in a service environment would be advantageous.

Responsibilities

• Contribute to an optimal client experience in SRM Branches.
• Manage branch reception and client support.
• General branch administration.

Skills

Microsoft Office proficiency

Strong communication skills

Customer service orientation

Conflict management

Typing skills

Organizational skills

Adaptability

Education

Matric

Job description

Who are we?

Sanlam Developing Markets [SDM](a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral insurance, savings for education, life cover and personal accident plans. In terms of the Sanlam Group Governance Policy, SDM is managed by the SA Retail Mass cluster, which is part of the Sanlam Life and Savings cluster within the Sanlam Group. The cluster focusses on retail products, as well as group schemes.

What will you do?

• To contribute to an optimal client experience in SRM Branches through speedy reception and referrals of clients and supporting the Branch Manager with administrative duties.
• Responsible for management of branch reception and client support.
• Responsible for general branch administration.

What will make you successful in this role?

• Client service principles.
• Knowledge on the Insurance landscape and / or products would be advantageous.
• Knowledge of office management systems.

Qualifications and Experience

• Matric
• 1 - 2 years’ experience in an office coordination / clerical / administrative capacity.
• Experience within insurance branches would be an advantage.
• Client facing experience in a service environment would be advantageous

Skills and Competencies

• Proficient in Microsoft office (especially in Outlook and other office management systems)
• Strong communicator (verbally and in writing)
• Strong customer service orientation
• Conflict management skills would be advantageous (dealing with difficult clients)
• Typing skills essential
• Organising skills
• Adaptable and open to learning

Why Join Us:

• Competitive salary and performance-based incentives.
• Comprehensive benefits package.
• Opportunities for career advancement within a growing organization.
• A supportive and collaborative work environment.
• Ongoing training and development programs.

Personal Attributes

• Communicates effectively – Contributing dependently
• Demonstrates self-awareness – Contributing dependently
• Plans and aligns – Contributing dependently
• Optimises work processes – Contributing dependently

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

• Being resilient – Contributing dependently
• Collaborates – Contributing dependently
• Customer focus – Contributing dependently
• Cultivates innovation – Contributing dependently
• Drives results – Contributing dependently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.