Branch External Sales And Service Advisor Obr

Rmbwestport; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading financial institution in Gauteng is looking for a Branch External Sales and Service Advisor. The role focuses on delivering exceptional customer experiences while achieving sales targets. Candidates should have relevant banking qualifications and 1-3 years of client services support experience. This position offers opportunities for professional growth in a dynamic work environment.

Qualifications

• 1 - 3 years of client services support and delivery.
• Ability to adapt to a fast-paced environment.
• Understanding of banking products and services.

Responsibilities

• Deliver an exceptional customer experience.
• Provide tailored, value-adding solutions.
• Achieve sales targets and manage the pipeline.
• Assist in retaining and growing the customer base.
• Build and maintain stakeholder relationships.

Skills

Customer experience

Sales targets achievement

Client services support

Compliance standards

Education

Relevant completed (NQF5) preferred Banking

Job description

Branch External Sales and Service Advisor OBR page is loaded## Branch External Sales and Service Advisor OBRlocations : Roodepoorttime type : Full timeposted on : Posted Todaytime left to apply : End Date : November 20,

Job Description

To deliver an exceptional customer experience by understanding and responding to individual needs and aspirations.

• Provide tailored, value-adding solutions in a fast-paced environment, while consistently adhering to company policies and procedures
• Execute own work in accordance with the organisational values and code of ethics.
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution. Identify and elevate risk as part of normal work.
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
• Work with enhanced processes and procedures to maintain operational efficiencies.
• Deliver work in an accurate manner to ensure consistent results.
• Draw on knowledge and experience to identify and develop solutions that lead to improved service delivery and quality.
• Adhere to quality standards, turnaround times and company policies and procedures.
• Complete relevant administration, reporting and updating of information accurately and on time.
• Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline management and sales quality.
• Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
• Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
• Maximise sales by selling packaged financial solutions to clients.
• Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfilment processes and timelines to drive and achieve relevant sales targets.
• Maximise cross‑selling opportunities.
• Drive adoption of digital and other self‑service options across client base.
• Contribute to teamwork and inclusivity within own team.
• Contribute to cost efficiencies through responsible utilisation of work‑related resources.
• Achieve expected financial targets and uphold associated service levels.
• Build and maintain stakeholder relationships.
• Deliver customer service through adherence to quality service standards.

Qualifications and Experience

Relevant completed (NQF5) preferred Banking

1 - 3 years Client Services Support and Delivery

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

20 / 11 / 25 All appointments will be made in line with FirstRand Group's Employment Equity plan.

EEO Statement

The Bank supports the recruitment and advancement of individuals with disabilities.

In order for us to fulfil this purpose, candidates can disclose their disability information on a voluntary basis.

The Bank will keep this information confidential unless we are required by law to disclose it to other parties.