Branch Delivery Sales And Service Team Leader

Wesbank; Pretoria; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A financial services organization in Pretoria seeks a team leader to manage sales and service efforts. You will drive sales, ensure compliance, and deliver exceptional customer service. Candidates should possess a financial qualification (NQF5 or higher) and have a proven ability to build long-term relationships. Opportunities for personal and professional growth in a dynamic environment are offered.

Benefits

Opportunities to build relationships as part of a dynamic team

Challenging working environment

Personal and professional growth

Responsibilities

• Manage and support the sales and service team ensuring targets are met.
• Drive sales across product and campaign initiatives to exceed set targets.
• Deliver customer experience excellence aligned to organisational values.
• Build long-term professional relationships with customers.
• Ensure resolution of queries and complaints in a timely manner.

Education

A completed financial related qualification (NQF5 or higher)

Job description

Job Description

Manage and support the sales and service team ensuring targets are met, compliance is adhered to, and exceptional customer service is delivered.

Responsibilities

• Provide operational support related to activities and initiatives that contribute to overall growth and profitability.
• Drive sales across product and campaign initiatives to exceed set targets.
• Deliver customer experience excellence aligned to organisational values and service standards.
• Build long‑term professional relationships with customers.
• Collect and analyse customer feedback to improve service.
• Provide customers with relevant information about products and services.
• Ensure resolution of queries and complaints in a timely manner.
• Engage in cross‑functional relationships to obtain and provide support.
• Manage the growth of the active customer account base and advise on product integration.
• Ensure compliance with statutory, legislative, policy and governance requirements.
• Implement policies and governance practices across the business.
• Maintain knowledge of legislative amendments, industry best practices and internal procedures.
• Provide accurate and reliable business intelligence and analysis of trends.
• Provide regular reports on service delivery against SLAs and customer targets.
• Manage team delivery against goals and support talent management practices.
• Ensure performance moderation, disciplinary action, recognition and retention processes align with HR policies.
• Develop staff through coaching, guidance and personal development plans.
• Promote a collaborative culture and share knowledge and ideas.
• Ensure employment equity plan targets are met in recruitment and employee movement activities.

Qualifications

• A completed financial related qualification (NQF5 or higher).

Benefits

• Opportunities to build relationships as part of a dynamic team.
• Challenging working environment.
• Personal and professional growth.

EEO Statement

All appointments will be made in line with FirstRand Group's Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. Candidates may voluntarily disclose disability information, which will be kept confidential unless required by law.

Application Deadline

Applications will no longer be accepted from 28/10/25. Please submit applications ahead of the closing date.