Branch Controller

FirstRand Bank Limited; Heidelberg; On-site; ZAR 600,000 - 800,000; Full time

Benefits offered by this job

Development opportunities

Job summary

FirstRand Bank Limited is seeking a Branch Controller to manage branch resources, implement policies, and maximise sales while controlling risks. You will drive digital migration, optimise service delivery, and lead a team to achieve performance excellence in a dynamic environment.

The role emphasizes governance, compliance and customer-centric operations with opportunities for personal and professional growth within the FirstRand Group. Closing date applies to applications.

Qualifications

• Minimum Grade 12 / NQF Level 4.
• Preferred: NQF Level 5 Certificate in Banking, Business Management, or related fields.
• 4–5 years of operations experience in a branch or similar environment.
• Strong understanding of branch operations, audit processes and risk management.

Responsibilities

• Manage branch operations, resources and processes to achieve operational excellence.
• Drive customer migration to digital banking and ensure excellent customer experiences.
• Lead and coach teams to high performance and manage leadership responsibilities.
• Identify commercial growth opportunities while maintaining risk controls.
• Ensure adherence to audit, governance and compliance requirements.

Skills

Leadership

Customer focus

Risk management

Process improvement

People management

Education

Grade 12 / NQF 4

NQF 5 Certificate in Banking / Business Management

Job description

Job Description To manage branch resources and implement operational policies and processes to maximise sales as return on capital employed; mitigate risks and ensure excellent customer experiences

Hello Future Branch Controller Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing innovative, contextual, and integrated financial solutions. As part of our team in FNB Points of Presence, you will be surrounded by unique talents and an inclusive environment that values our differences and lives up to the promise of being deeply invested.

You will be responsible for managing branch operations, resources, and processes to ensure operational excellence, mitigate risks, drive customer migration to digital banking, and support exceptional customer experiences. You will play a critical role in optimising operational performance and enabling the branch to deliver on its commercial and service objectives. Now’s the time to imagine your potential in a team where you can become the best version of yourself.

Are you someone who can:

• Drive and monitor branch operations to achieve maximum effectiveness.
• Lead digital migration initiatives and actively influence customer adoption of electronic banking.
• Ensure adherence to branch audit requirements, governance, compliance, and risk mitigation processes.
• Identify opportunities to grow the customer base with creditworthy and profitable customers.
• Focus on optimising service delivery processes to enhance customer satisfaction.
• Prevent wastage and continuously identify process improvements to reduce costs.
• Manage people effectively by delivering on leadership responsibilities and cultivating an environment that supports employee growth, engagement, and performance excellence.

Qualification & Experience Requirement

Minimum Qualification: Grade 12/ NQF Level 4

Preferred Qualification: NQF Level 5 Certificate in Banking, Business Management, or related fields 4 – 5 years of experience in operations within a branch or similar environment

You will be an ideal candidate if you possess the following:

• Strong understanding of branch operations, audit processes, and risk management.
• Proven ability to drive operational effectiveness and support digital migration initiatives.
• Experience managing and coaching teams to achieve high performance.
• Ability to identify commercial growth opportunities and enhance customer satisfaction.

You will have access to:

• Opportunities to lead and influence operational excellence in a dynamic environment.
• A challenging workplace that encourages continuous improvement and innovation.
• Personal and professional development opportunities to grow your leadership capability.
• The chance to make a meaningful impact on branch performance and customer experiences.

You can be a match if you are:

• A strong leader with the ability to inspire, guide, and motivate a team.
• Operationally focused with an eye for detail and strong compliance discipline.
• Customer centric, solution driven, and committed to service excellence.
• Skilled in planning, organising, and resource management.
• Agile, adaptable, and able to manage competing priorities.
• Passionate about improving processes, driving efficiency, and reducing costs.
• Able to work independently while maintaining strong collaborative relationships.

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfil this purpose, candidates can disclose your disability information on a voluntary basis. The Bank will keep this information confidential unless required by law to disclose it.

Important Closing Date Note Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 23/09/26

FirstRand provides a comprehensive range of financial services in South Africa and certain markets in broader Africa. The group also offers certain niche products and services in the UK and India. Listed on the Johannesburg Stock Exchange (JSE) and the Namibian Stock Exchange (NSX), FirstRand Limited is the largest financial institution by market capitalisation in Africa. The group follows a multi-branding approach. Its portfolio of financial services businesses includes FNB, RMB, WesBank, Ashburton Investments, Aldermore, MotoNovo and DirectAxis. Many are leaders in their respective segments and markets, offering transactional, lending, investment and insurance products and services. The FirstRand Corporate Centre houses many of the critical functions required by a large and complex financial services group. The group's track record of delivering superior returns to shareholders has been achieved through a combination of organic growth, acquisitions, innovation and the creation of completely new businesses. The group’s purpose of delivering Shared Prosperity provides many opportunities for employees to innovate to address social and environmental challenges in our markets. All of our businesses have successful Volunteering programmes which also allow employees to adopt and support causes close to their hearts.