Branch Consultant/Financial Advisor - Overport

Sanlam; Ladysmith; On-site; ZAR 300,000 - 450,000; Full time

Job summary

Sanlam is seeking a Financial Advisor to promote its Retail Mass products in Ladysmith, KwaZulu-Natal. This role involves providing sound financial advice and exceptional client service while helping clients identify and meet their financial goals.

The ideal candidate will have a Matric certificate and be RE5 compliant, possessing skills in financial advising and client management. Responsibilities include servicing clients, ensuring compliance, and reporting on sales activities. Join us at Sanlam to help clients achieve financial confidence.

Qualifications

• Matric is a minimum requirement.
• RE5 certification is advantageous.
• FAIS compliance as per DOFA regulations is necessary.

Responsibilities

• Promote Sanlam Retail Mass products to increase market share.
• Provide high-quality client service within a branch.
• Manage client portfolios and address their financial goals.

Skills

Financial advising

Client relationship management

Cross-selling

Compliance knowledge

Education

Matric (Grade 12)

RE5

FAIS Compliance (Wealth Management)

Job description

Who are we? Sanlam Developing Markets [SDM] (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry‑level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral insurance, savings for education, life cover and personal accident plans. All operations are managed under the Sanlam Group Governance Policy by the SA Retail Mass cluster within the Sanlam Life and Savings cluster, focusing on retail products and group schemes.

Purpose of the Role

• To promote Sanlam Retail Mass (SRM)’s products and increase market share through:
  • Providing sound financial advice and a high level of client service in a Branch context.
  • Creating opportunities for client optimisation and cross selling of value‑added services.

Key Responsibilities

• Sales delivery
• Gain and maintain an in‑depth understanding of SRM product ranges.
• Gain an understanding of the customer’s needs, financial goals and means, and provide the right product (or selection of products) that will satisfy the customer’s goals in the best and most affordable way possible.
• Continuously update and inform customers of new products or changes in existing products. Manage, review, and incorporate the implications of product changes on the customer’s portfolio accordingly.
• Validate client details in line with product and regulatory requirements. Submit new business through the right channels.
• Conduct due diligence on clients to identify and flag risks.
• Manage own capacity to ensure daily appointments are being prioritised while allowing time for and capitalising on walk‑in/non‑appointment clients.
• In‑branch client service and client retention: Responsible for servicing and managing all client profiles to ensure clients remain on the books.
  • Send payment reminders, conduct follow‑ups, and remain in contact to address potential queries or to provide support.
  • Manage and report on NTUs (clients Not Taken Up) by putting controls in place, and taking corrective actions where required.
  • Manage persistency of client payments in favour of both the branch and the client.
• Gain insight into client risk profiles to proactively identify where support will be required.
  • Consult with clients on alternative payment arrangements and ensure it gets processed through and noted on the right platforms.
• Responsible for in‑branch servicing in line with client experience standards:
  • Apply product knowledge to accurately guide clients through policy cancellations and provide alternative options.
  • Resolve various types of client queries in the branch as far as possible or elevate queries to the right stakeholders using the existing escalation framework. Follow up on the status and continually provide feedback to the client.
• Quality, compliance and continuous development:
  • Remain up to date with and continuously adhere to compliance and quality standards.
  • Keep up to date with own registration, product knowledge and maintenance of own CPD points.
  • Identify risks and flag potentially fraudulent activities.
  • Keep and store relevant records of advice.
  • Log all activities as per regulations and standard operating procedures, and provide data to relevant stakeholders to inform reporting and decision making.
  • Monthly planning and reporting: Responsible for reporting on activities daily, using relevant technology platforms. Collate data on activities to deliver on weekly and monthly reporting deadlines. Perform any ad‑hoc requirements as requested by the Retail Branch Manager.

Qualifications

• Matric (Grade 12)
• RE5 advantageous
• FAIS Compliant (Wealth Management) as per DOFA requirements.
• Class of Business training (to be completed within 12‑month(s) of employment)

Personal Attributes

• Business insight – Contributing independently
• Decision quality – Contributing independently
• Builds effective teams – Contributing independently
• Plans and aligns – Contributing independently

The Group's Employment Equity plan and targets will be considered as part of the selection process.