Branch Consultant / Financial Advisor

Sanlam Limited; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading financial services provider in Cape Town seeks a financial advisor to enhance market share through exceptional client service and sound financial advice. You will promote SRM products, maintain compliance, and facilitate client retention efforts. Ideal candidates must have Matric, RE5 is a plus, and be FAIS compliant. This role offers opportunities for career growth within a company committed to transformation and diversity.

Benefits

Career growth opportunities

Diverse and inclusive workplace

Training and development programs

Qualifications

• Matric is mandatory, with RE5 being advantageous.
• FAIS compliant in Wealth Management according to DOFA.
• Class of Business training must be completed within 12 months.

Responsibilities

• Promote and give financial advice on SRM products.
• Maintain in-depth understanding of product ranges.
• Manage client relationships and provide ongoing support.
• Ensure compliance with quality and regulatory standards.
• Report activities to management using relevant technology.

Skills

Financial advice

Client service

Compliance

Risk assessment

Product knowledge

Education

Matric (Grade 12)

RE5 advantageous

FAIS Compliant

Class of Business training

Job description

Sanlam Developing Markets (SDM) is a wholly‑owned subsidiary of Sanlam Life Limited and one of the top financial services providers in South Africa’s entry‑level and emerging middle market. SDM offers a wide range of simple and affordable financial solutions covering funeral insurance, savings for education, life cover and personal accident plans. SDM is managed by the SA Retail Mass cluster within the Sanlam Group and focuses on retail products and group schemes.

Location: Cape Town, Western Cape, ZA

Purpose of the Role

• Promote Sanlam Retail Mass (SRM)’s products and increase market share by providing sound financial advice and a high level of client service in a Branch context and creating opportunities for client optimisation and cross‑selling of value‑added services.

Key Responsibilities

• Gain and maintain an in‑depth understanding of SRM product ranges.
• Understand the customer’s needs, financial goals and means, and provide the right product (or selection of products) that will satisfy the goals of the customer in the best and most affordable way possible.
• Continuously update and inform customers of new products or changes in existing products. Manage, review, and incorporate the implications of product changes on the customer’s portfolio accordingly.
• Validate client details in line with product and regulatory requirements. Submit new business through the right channels.
• Conduct due diligence on clients to identify and flag risks.
• Manage own capacity to ensure daily appointments are being prioritised while allowing time for and capitalising on walk‑in / non‑appointment clients.

2. In‑branch client service and client retention

• Responsible for servicing and managing all client profiles to ensure clients remain on the books.
  • Send payment reminders, conduct follow‑ups, and remain in contact to address potential queries or provide support.
  • Manage and report on NTUs (clients Not Taken Up) by putting controls in place and taking corrective actions where required.
  • Manage persistency of client payments in favor of both the branch and the client.
• Gain insight into client risk profiles to proactively identify where support will be required.
  • Consult with clients on alternative payment arrangements and ensure it gets processed through and noted on the right platforms.
• Responsible for in‑branch servicing in line with client experience standards.
  • Apply product knowledge to accurately guide clients through policy cancellations and provide alternative options.
  • Resolve various types of client queries in the branch as far as possible or escalated queries to the right stakeholders by using the existing escalation framework. Follow up on the status and continuously provide feedback to the client.

3. Quality, compliance and continuous development

• Remain up to date with and continuously adhere to compliance and quality standards.
• Keep up to date with own registration, product knowledge and maintenance of own CPD points.
• Identify risks and flag potentially fraudulent activities.
• Keep and store relevant records of advice.
• Log all activities as per regulations and standard operating procedures, and provide data to relevant stakeholders to inform reporting and decision making.

4. Monthly planning and reporting

• Responsible for reporting on activities daily, through using relevant technology platforms.
• Collate data on activities to deliver on weekly and monthly reporting deadlines.
• Perform any ad‑hoc requirements as requested by the Retail Branch Manager.

Qualifications

• Matric (Grade 12li>
• RE5 advantageous
• FAIS Compliant (Wealth Management) as per DOFA requirements.
• Class of Business training (to be completed within 12‑months of employment)

Personal Attributes

• Business insight - Contributing independently
• Decision quality - Contributing independently
• Builds effective teams - Contributing independently
• Plans and aligns - Contributing independently

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.