Branch Advisor FAIS

FirstRand Bank Limited; Wes-Kaap; On-site; ZAR 240 000 - 300 000; Full time

Job summary

A prominent bank in South Africa is looking for a Branch Advisor to deliver exceptional customer service and build strong client relationships. Ideal candidates will have an NQF4 qualification and 1-2 years' experience in client services. This role offers opportunities for personal and professional growth in a dynamic team environment. Apply to be part of our customer-centric approach and contribute positively to our local market.

Benefits

Opportunities for personal and professional growth

Dynamic team environment

Challenging work conditions

Qualifications

• 1-2 years’ experience in Client Services Support and delivery.

Responsibilities

• Build and maintain strong relationships with clients.
• Provide a positive customer experience.
• Educate customers on the correct banking platform.
• Analyze customer data for tailored solutions.
• Achieve sales results with financial solutions.

Skills

Customer Centric

Persuasive selling skills

Strong communication and interpersonal skills

Agile and Flexible

Results-driven attitude

Excellent organizational skills

Education

NQF4 qualification or higher

Job description

Description

Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Hello Future Branch Advisor

Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.

As part of our team in FNB Points of Presence , you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.

Are you someone who can :

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

You will be an ideal candidate if you possess the following :

• NQF4 qualification or higher
• 1-2 years’ experience in Client Services Support and delivery

You will have access to :

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador.

You can be a match if you are :

• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills
• Able to understand rules in a regulated environment.
• Agile and Flexible
• Strong communication and interpersonal skills
• Have a results-driven attitude with a passion for exceeding targets.
• Have excellent Organisational skills and attention to detail.

Apply now if you are interested in taking the next step. We look forward to engaging with you!

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

07 / 11 / 25