Branch Advisor FAIS

FirstRand; Vereeniging; On-site; ZAR 322 000 - 485 000; Full time

Job summary

A leading financial institution in South Africa is seeking individuals to provide outstanding customer experiences. In this role, you will build strong client relationships and educate customers about banking platforms. Ideal candidates will possess NQF4 qualifications and 1-2 years of experience in client services. This role offers opportunities for personal and professional growth within a challenging environment, emphasizing customer-centric values and ethical conduct.

Benefits

Opportunities for personal and professional growth

Dynamic team environment

Challenging working conditions

Qualifications

• 1-2 years’ experience in Client Services Support and delivery.

Responsibilities

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful.
• Educate customers on the correct Banking platform.
• Analyze customer data and recommend tailored solutions.

Skills

Customer Centric

Persuasive selling skills

Strong communication skills

Problem-solving

Results-driven attitude

Education

NQF4 qualification or higher

Job description

Overview

Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations, and by educating customers to the correct channel (eChannels and Self Service) while adhering to policy and process.

Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing innovative, contextual, and integrated financial solutions.

Responsibilities

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

Qualifications

• NQF4 qualification or higher.
• 1‑2 years’ experience in Client Services Support and delivery.

Benefits

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment.
• Personal and professional growth.
• Opportunities to have an impact in a local market as a brand ambassador.

Desired Attributes

• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills.
• Able to understand rules in a regulated environment.
• Agile and flexible.
• Strong communication and interpersonal skills.
• Results‑driven attitude with a passion for exceeding targets.
• Excellent organisational skills and attention to detail.

Apply Now

Apply now if you are interested in taking the next step. We look forward to engaging with you! All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order to fulfill this purpose, candidates can disclose their disability information on a voluntary basis, and the Bank will keep this information confidential unless we are required by law to disclose it to other parties.

Job Details

Applications will not be accepted on 30/01/26 and onwards. Kindly submit applications ahead of the closing date indicated above.