Branch Advisor Fais

Firstrand Bank Limited; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading banking institution in Durban is seeking a Future Branch Advisor to build strong client relationships and provide exceptional customer service. The ideal candidate will have an NQF4 qualification and possess 1-2 years' experience in client service. Responsibilities include analyzing customer needs and offering tailored financial solutions. This role offers opportunities for personal growth and professional development in a dynamic team setting.

Benefits

Opportunities to build relationships

Challenging working environment

Personal and professional growth

Qualifications

• 1-2 years' experience in Client Services Support and delivery.
• Excellent organisational skills and attention to detail.
• Able to understand rules in a regulated environment.

Responsibilities

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being sensitive to customer needs.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing integrated financial solutions.

Skills

Customer Centric

Persuasive selling skills

Strong communication and interpersonal skills

Results-driven attitude

Agile and Flexible

Problem-solving

Education

NQF4 qualification or higher

Job description

Welcome

Hello Future Branch Advisor Welcome to FNB, the home of the #changeables.

Overview

We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.

As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which value our differences and lives up to the promise of being deeply invested.

Now's the time to imagine your potential in a team where you can become the best version of yourself.

Responsibilities

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of "how can we help you?" at all times.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

Qualifications

• NQF4 qualification or higher
• 1-2 years' experience in Client Services Support and delivery
• Customer Centric
• Enjoy solving problems
• Persuasive selling skills
• Able to understand rules in a regulated environment
• Agile and Flexible
• Strong communication and interpersonal skills
• Results‑driven attitude with a passion for exceeding targets
• Excellent organisational skills and attention to detail

Benefits

• Opportunities to build relationships as part of a dynamic team
• A challenging working environment
• Personal and professional growth
• Opportunity to have an impact in a local market as a brand ambassador

How to Apply

Apply now if you are interested in taking the next step. We look forward to engaging with you!

EEO Statements

All appointments will be made in line with FirstRand Group's Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

29 / 11 / 25