Branch Administrator

Grindrod; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A maritime service provider in Durban is seeking a Branch Administrator to support daily operations. The role includes managing administrative functions, ensuring regulatory compliance, and providing exceptional customer service. Candidates with a diploma in administration and at least 5 years of experience are encouraged to apply. This position offers a chance to be part of a dynamic team in the marine safety sector.

Qualifications

• Minimum 5 years administration experience.
• Knowledge of the marine safety industry is advantageous.
• Valid Driver's License is preferable.

Responsibilities

• Manage all administrative functions of the branch.
• Handle customer enquiries professionally.
• Coordinate shipping, receiving, and handling of stock equipment.

Skills

Strong organizational skills

Excellent communication skills

Customer service skills

Education

Administration/Business related diploma or certificate

Grade 12

Tools

Microsoft Office Suite

CRM system

Job description

Novamarine, a division of Sturrock Grindrod Maritime, is looking to secure the permanent services of a Branch Administrator at its Durban branch. All suitably qualified and experienced candidates are invited to apply.

The Branch Administrator will play a critical role in supporting the daily operations of the branch, ensuring compliance with industry regulations, maintaining accurate records, and delivering exceptional customer service.

Duties and responsibilities

• Manage all administrative functions of the branch, including office supplies, filing systems, and communications.
• Handle incoming calls, emails, and customer enquiries professionally and promptly.
• Schedule service appointments and coordinate with technicians and service teams.
• Process customer orders, service requests, and quotations on the CRM system.
• Maintain customer records, contracts, and certification documentation.
• Follow up with clients regarding service, product deliveries, and invoicing queries.
• Completion of customs and clearing instructions.
• Follow up on outstanding quotations and annual service requirements.
• Completing of Quotations and Tender documents.
• Ensure accurate documentation is maintained for marine safety inspections, service reports, and regulatory compliance (SAMSA / BV / SABS).
• Maintain up-to-date certifications for safety equipment and personnel.
• Monitor and track expiry dates for safety equipment and notify customers accordingly.>
• Assist in tracking inventory including life rafts, immersion suits, fire extinguishers, and life raft spares.
• Coordinate shipping, receiving, and handling of stock equipment.
• Liaise with Cape Town Stores to always ensure stock availability.
• Assist in processing Quotes, Sales Orders and Invoices.
• Reconcile petty cash and support end-of-month financial reporting for the branch.

Education, experience and competencies required

• Grade 12 (minimum).
• Administration/Business related diploma or certificate.
• At least 5 years administration experience.
• Proficient in Microsoft Office Suite.
• CRM system experience.
• Knowledge of the marine safety and services industry would be advantageous.
• Strong organizational and time-management skills.
• Excellent communication and customer service skills.
• Ability to interact with managers, customers and technical teams.
• Ability to make and action decisions in an effective manner.
• Strong attention to exacting detail.
• Valid Driver’s License is preferrable.
• Able to travel occasionally if required.

Application date closes Friday, 28 November 2025.

Due consideration will be given to the company’s equity targets.

Please note that the position has been opened to internal and external candidates.