BPO Operations Lead: Growth, CX & Continuous Improvement

Telebest; Cape Town; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A leading BPO services provider in Cape Town seeks a dynamic Operations Manager to drive customer delight programs and exceed performance metrics. With 2-3 years in BPO operations, exceptional leadership, and a strategic mindset, you will manage operations while ensuring high customer satisfaction. Preferred certification includes Lean Six Sigma Green Belt, emphasizing performance improvement and operational excellence.

Qualifications

• Minimum of 2-3 years in BPO operations with a focus on call center management.
• Proven track record in operational delivery and change management.
• Advanced proficiency in data analysis and statistical process control.

Responsibilities

• Develop and execute innovative customer delight programs.
• Strategically plan operations to meet organizational goals.
• Consistently exceed BPO metrics.

Skills

BPO operations expertise

Call center management

Financial sector experience

Data analysis

Operational process management

Job description

A leading BPO services provider in Cape Town seeks a dynamic Operations Manager to drive customer delight programs and exceed performance metrics. With 2-3 years in BPO operations, exceptional leadership, and a strategic mindset, you will manage operations while ensuring high customer satisfaction. Preferred certification includes Lean Six Sigma Green Belt, emphasizing performance improvement and operational excellence.