BPO Manager Recruitment & Staffing Operations

Growth Troops; Johannesburg; On-site; ZAR 600 000 - 900 000; Full time

Job summary

A recruitment and staffing solutions company is seeking an experienced BPO Manager to lead and scale operations. The ideal candidate will have a background in managing BPO in the recruitment industry and expertise in ATS/HRIS systems. Key responsibilities include daily team management, implementing process improvements, and aligning operations with hiring strategies.

Qualifications

• Proven experience managing or running a BPO within the recruitment/staffing industry.
• Deep knowledge of ATS/HRIS systems, preferably Ashby.
• Strong leadership and performance management skills.

Responsibilities

• Lead and scale BPO operations to support global recruitment delivery.
• Oversee day-to-day team management and client satisfaction.
• Implement process improvements to drive efficiency and quality.

Skills

BPO management

Performance management

Stakeholder communication

Fast-paced environment adaptability

Tools

ATS/HRIS systems (Ashby, Greenhouse, Lever)

Job description

BPO Manager – Recruitment & Staffing Operations

We are seeking an experienced BPO Manager with a strong background in the recruitment and staffing industry. The ideal candidate will have hands‑on expertise in managing offshore teams, optimizing processes, and driving performance within a BPO setting.

Responsibilities:

• Lead and scale BPO operations to support global recruitment delivery

• Oversee day‑to‑day team management, SLAs, and client satisfaction

• Implement process improvements to drive efficiency and quality

• Manage integration and utilization of ATS/HRIS platforms (Ashby, Greenhouse, Lever, etc.)

• Collaborate with recruitment leadership to align BPO operations with hiring strategies

Requirements:

• Proven experience managing or running a BPO within the recruitment/staffing industry

• Deep knowledge of ATS/HRIS systems (Ashby preferred)

• Strong leadership, performance management, and stakeholder communication skills

• Ability to work in a fast‑paced, high‑growth environment