Boutique Luxury Hotel GM - Guest Experience Leader

MORE - Luxury Hotels & Lodges in Southern Africa; Wes-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A luxury hotel group in South Africa is seeking a General Manager who brings proven leadership and a genuine love for hospitality. This individual will oversee operations, drive guest experiences, and manage a high-performing team in a boutique hotel setting. Key responsibilities include formulating business strategies, enhancing guest satisfaction, and ensuring financial profitability. The ideal candidate has extensive experience in luxury settings and is adept at team development and community engagement.

Qualifications

• Minimum 10–15 years of hospitality experience, with 5+ in senior leadership.
• Proven track record in luxury boutique hotels and/or fine dining environments.
• Strong financial literacy and commercial acumen.

Responsibilities

• Develop annual business plans for the hotel and restaurant.
• Lead the guest experience from pre-arrival to post-departure.
• Control costs and manage P&L for both entities.

Skills

Leadership

Guest-centric mindset

Financial literacy

Operational ability

Excellent communication

Education

Diploma or Degree in Hospitality Management or Business Administration

Tools

PMS

POS

Revenue management systems

Job description

A luxury hotel group in South Africa is seeking a General Manager who brings proven leadership and a genuine love for hospitality. This individual will oversee operations, drive guest experiences, and manage a high-performing team in a boutique hotel setting. Key responsibilities include formulating business strategies, enhancing guest satisfaction, and ensuring financial profitability. The ideal candidate has extensive experience in luxury settings and is adept at team development and community engagement.