Boutique Hotel Ops Leader: Elevate Guest Experience

Tanya Serra; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A renowned boutique hotel in Cape Town is seeking a Hotel Manager to lead operations. The successful candidate will need a minimum of 5 years in senior hotel operations, exceptional guest service skills, and strong leadership qualities. Responsibilities include overseeing departments, managing guest feedback, and assisting with financial oversight. This role offers a chance to enhance the guest experience in a sophisticated environment.

Qualifications

• Minimum 5 years’ experience in a senior hotel operations role, preferably in a boutique or luxury environment.
• Proven ability to manage teams and deliver exceptional guest service.
• Financial acumen and operational savvy.

Responsibilities

• Oversee all hotel departments including Front Office, Housekeeping, Food & Beverage, and Maintenance.
• Ensure smooth daily operations and uphold brand standards.
• Monitor and manage guest feedback, ensuring swift resolution of issues.

Skills

Leadership skills

Interpersonal skills

Guest service management

Problem-solving abilities

Communication

Education

Hospitality qualification or relevant tertiary education

Job description

A renowned boutique hotel in Cape Town is seeking a Hotel Manager to lead operations. The successful candidate will need a minimum of 5 years in senior hotel operations, exceptional guest service skills, and strong leadership qualities. Responsibilities include overseeing departments, managing guest feedback, and assisting with financial oversight. This role offers a chance to enhance the guest experience in a sophisticated environment.