Boutique Hotel Operations Lead — Guest Experience & People

Tanya Serra; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading boutique hotel in Cape Town seeks an Operations Manager to drive operational excellence and enhance the guest experience. The ideal candidate will have at least 5 years of experience in hotel operations and a strong background in HR. Responsibilities include managing front office operations, ensuring compliance, and leading a team in a dynamic environment. This role requires a people-first approach and excellent organizational skills.

Qualifications

• Minimum 5 years' experience in hotel operations or people management.
• Experience in a boutique or lifestyle hotel environment advantageous.
• Strong understanding of South African labour law and OHS compliance.

Responsibilities

• Drive operational excellence and guest experience.
• Lead HR integrity, compliance, and people development.
• Oversee daily front office operations and ensure guest satisfaction.

Skills

Leadership presence

Organizational abilities

Hospitality operations knowledge

Financial acumen

Problem-solving

Education

Diploma or Degree in Hospitality Management or Human Resources

Tools

PMS systems

POS systems

Job description

A leading boutique hotel in Cape Town seeks an Operations Manager to drive operational excellence and enhance the guest experience. The ideal candidate will have at least 5 years of experience in hotel operations and a strong background in HR. Responsibilities include managing front office operations, ensuring compliance, and leading a team in a dynamic environment. This role requires a people-first approach and excellent organizational skills.