Boiler Plant Engineer: Problem Solver & Tech Advisor

Eskom Holdings Soc Ltd; South Africa; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Abbott Diagnostics Senior Field Service Engineer based in Johannesburg, South Africa, is responsible for installation, technical support, and lifecycle management of Abbott instruments across the region. You will drive service excellence and collaborate with cross-functional teams to ensure customer satisfaction.

You will perform site readiness assessments, deliver trainings, and contribute to continuous improvement initiatives while traveling across Africa/EMEA as required.

Qualifications

• 5+ years of field service experience with diagnostic instruments.
• Experience with immunology instruments is a plus.
• Degree in Biomedical/Electrical/Mechatronics or related field.

Responsibilities

• Install and service Abbott Diagnostics instruments at customer sites across Africa/MEA.
• Provide 2nd and 3rd level technical support and manage escalations.
• Drive service improvements via performance metrics and preventive maintenance.
• Deliver technical training and coaching to customers and distributor engineers.
• Ensure compliance with Abbott quality systems and safety standards.

Skills

Service engineering

Diagnostics instruments

Immunology

Education

Biomedical Eng / Electrical Eng / Mechatronics / Medical Tech

Job description

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**JOB TITLE:** Technical Support Specialist
**DEPARTMENT:** Technical Support MEA
**REPORTING TO:** Technical Support Manager MEA
**LOCATION:** Johannesburg, South Africa
**PURPOSE OF POSITION**
The technical support specialist is after sales role for Mining division and responsible to drive operational excellence by delivering end to end technical support (Remote and on-site) to the channel partners, end customers and internal teams within agreed parameters across the complete GVR product portfolio including hardware equipment and software solutions.
**KEY RESPONSIBILITIES**
+ Provide remote and on site support for the technical teams, contractors, distributions and customer with full issue analytics, root cause analysis, resolution and documentation of any identified technical issues
+ Ensure all service requests are logged for tracking & reporting purposes.
+ Track and update all the calls on ticket logging system.
+ Follow standard procedures for proper escalation of unresolved issues to the appropriate internal team
+ Track, compile and report out the SLA stats on a weekly basis.
+ Daily management, tracking and monitoring for all the reported issues
+ Work closely with internal and external teams to track & resolve the tickets
+ Conduct technical trainings for internal and external teams on product portfolio including software application and hardware equipments
+ Develop training material and content for technical trainings to ensure effectiveness of the trainings
+ Conduct quality audits and on spot checks for the sites installed by internal teams or contractors and document all the findings to ensure the installation quality as per the recommended guidelines and standards
+ Taking ownership of reported issues and seeing problems through to resolution
+ Collaborating with cross-functional teams to support product rollouts.
**Education/achievements**
+ Degree in Electronics or Electronics & Comm or Electro-Mechanical Engineering.
+ Proficiency in SQL and MS Office
+ Good understanding of electronic and mechanical equipments/ components
+ Good understanding of databases
**Experience/Knowledge**
+ 5 years' experience in a similar role
+ A high level of technical skillset with ability to grasp new and complex technologies
+ Sound understanding of electronic and mechanical controls & operations
+ High level of computer literacy.
+ Strategic mindset with strong analytical and logical reasoning capabilities
+ Ability to comprehend processes, and logically solve problems
+ Excellent communication skills, both written and verbal
+ Prior experience on mining operations
+ Product knowledge on pumps, EMR4, site controllers.
**Specific Skills**
+ A technical person with the ability to convey technical solutions and materials to groups and individuals in a manner that promotes issue resolution.
+ Ability to work under pressure and adhere to deadlines in a fast‑paced environment
+ High attention to detail
+ Excellent time management, organization, and planning skills are essential
+ Ability to excel in collaborative and cross‑functional environment
+ Able to prioritise based on the importance of the task at hand
+ Take ownership to drive results
**WHO IS GILBARCO VEEDER-ROOT**
Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.
**WHO IS VONTIER**
Vontier(NYSE: VNT) is a global technology company powering the way the world moves. We empower businesses in the transport sector to adapt to a fast‑changing landscape by uniting productivity,automationand multi‑energy technologies.
Our smart, connected solutions serve roadside convenience retail stores, fleet operators, and auto repair technicians. From integrated payments and EV charging software to carwash technology and retail automation, we help customers stay productive and prepared for a rapidly evolving industry.
With decades of expertise and a balanced portfolio, Vontier enables businesses to navigate complexity, unlock growth, and build a cleaner, safer future. Driven by continuous improvement and the dedication of Team Vontier, we empower businesses to think bigger, act boldly, and thrive on the road ahead. Learn more at Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.**
Our commitment to personal growth, work‑life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people working together to navigate challenges and seize new opportunities. At Vontier, you are not on this journey alone, we are committed to equipping you with the tools and support you need to fuel your innovation, lead with impact, and thrive both personally and professionally.
**Together, let's power the way the world moves!**
The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as a Vontier Company. Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call or e‑mail to request accommodation.

**Abbott** is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life‑changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
- Career development with an international company where you can grow the career you dream of.
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
**In Abbott's Diagnostics Division**
We are committed to delivering innovative diagnostic solutions that help laboratories and healthcare professionals make faster, more informed decisions. Our team supports cutting‑edge technologies across Africa, ensuring customers receive exceptional technical service and operational excellence.
**The Opportunity**
**Senior Field Service Engineer, Diagnostics**
Based in Johannesburg , South **Africa** , this role will be responsible for the installation, technical support, performance improvement, and lifecycle management of Abbott Diagnostics instruments across the region. The successful candidate will play a pivotal role in driving service excellence, optimizing key performance indicators, supporting customers, and contributing to Abbott's growth and customer satisfaction objectives
.
**What You'll Work On**
+ Install and support Abbott Diagnostics instruments
+ Perform pre-installation assessments, site readiness reviews, and technical layout planning.
+ Provide 2nd and 3rd level technical support and manage escalations.
+ Drive improvements in key service metrics including first‑time fix rate, mean time to repair, spare parts usage, and cost reduction initiatives.
+ Implement Technical Service Bulletins (TSBs), preventative maintenance programs, and performance improvement initiatives.
+ Utilize instrument performance data to proactively identify risks and improve service delivery.
+ Deliver technical training, coaching, and workshops for customers and distributor service engineers.
+ Collaborate closely with field service, applications, commercial, and technical support teams.
+ Act as a key technical contact for local service teams and customers across Africa.
+ Ensure compliance with Abbott quality systems, safety standards, documentation requirements, and service SOPs.
+ Participate in global improvement programs and cross‑functional initiatives.
+ Support a 24/7 customer‑focused service environment and travel extensively across Africa and EMEA as required.
**Qualifications**
**Education**
+ Degree in Biomedical Engineering, Electrical Engineering, Mechatronics, Medical Technology, or a related field preferred.
**Experience & Skills**
+ Atleast 5 years experience supporting diagnostic laboratory instruments as a Field based Service Engineer is essential , and ideally have experience with
+ Immunology and