Billing-To-Collection Manager

Crawford International; Gauteng; On-site; ZAR 550 000 - 750 000; Full time

Job summary

An educational organization in South Africa seeks a Billing-to-Collection Controller to ensure accurate AR reporting and minimize Brand debt. The role involves driving billing accuracy, implementing controls, and managing team activities in billing and collections. Candidates should have a CA (SA) or SAIPA qualification and 5 years of relevant experience. Excellent problem-solving and analytical skills are required.

Qualifications

• 5 years of experience in Financial management or Billing & Collection.
• Strong understanding of AR reporting and debt management.

Responsibilities

• Ensure accurate AR reporting and minimize Brand debt.
• Drive billing accuracy and superior customer service.
• Implement and manage controls for billing and collections.

Skills

Problem solving

Analytical skills

Process mapping

Project management

Data analysis

Education

CA (SA) or SAIPA

B-Com or B-Tech Accounting

Job description

Key Purpose Statement

The role of the Billing-to-Collection Controller is to ensure accurate AR reporting (balance sheet and income statement) and minimize the Brand debt and drive maximization of revenue (billing completeness and collection), while ensuring optimal customer experience in the billing-to-collection operations.

Responsibilities

Billing | Drive billing accuracy and superior billing customer service.

Activities include :

Coordinate monthly compilation and control of student billing input and throughput (fee schedule).

Perform periodical independent checks on accuracy / completeness of billing input.

Control GSS billing process quality by managing SLA and KPI and performing independent controls.

Coordinate the compilation of the relevant billing master data for the new school year (pricing, bursaries, discounts, ...).

Coordinate the renewal of the third-party customer contracts for the new year.

Implement and coordinate monthly school operations and controls to drive the accuracy of student and third-party billing input in SIMS, D and KARRI.

Coordinate monthly compilation and controls of billing processed outside of SIMS (third-party and ad-hoc student billing).

Perform periodical independent checks on accuracy / completeness of billing input.

Drive continuous billing process improvement and implementation of action plans.

Drive maximization of other income :

Approve the pricing for schools fundraising events (tours, events, ad-hoc school billing, ...) and control collection and actual profit and loss of those events.

Drive adherence to third-party billing guidelines (fee matrix).

Drive profit optimisation of the tuckshop rentals by setting up / managing commercial terms for contracts / tenders.

Identify opportunities for revenue maximisation and implement action plans to deliver benefits.

Billing-to-collection-related policies (brand level), SOP, control tool and templates.

Develop and maintain brand policies, brand SOP, control tools and templates.

Animate the brand approval milestones for all decisions relating to the billing-to-collection cycle (bursary, discount, NRE, PST, third-party billing outside brand guidelines, ...).

Continuously review coverage and effectiveness of billing-to-collection operations internal control, develop and strengthen internal controls.

Student bursary / discount control and application management (scope : bursaries, sibling discount and staff discounts).

Animate the application and approval milestones for bursaries and discounts.

Perform periodical controls on accuracy of bursaries and discounts.

Manage staff discount process (from application to billing) and continuously drive process improvement.

Review applications for bursaries and discounts.

Reporting.

Control GSS billing process (statement and balance sheet) quality by managing SLA and KPI and performing independent controls.

Review all accounts with credit balances and identify the split between FIA and DIC.

Out of the DIC, perform detailed analysis to identify potential missed billings, incorrect payment allocations or other process issues.

Drive corrective measures.

Validate student enrolments qualifying for commission and bonus payout.

Prepare monthly management reports (with KPI and insights for decision-making).

Debt management | drive debt minimisation for the Brand.

Activities include :

Control GSS collection process quality by managing SLA and KPI and performing independent controls.

Validate GSS bad debt write-off proposal (twice a year).

Coordinate and control the non re-enrolment (NRE), pre-suspension / suspension / termination (PST) and pre-legal hand-over campaigns.

Track progress and effectiveness.

Control and sign-off the PST lists.

Drive continuous improvement of the debt management processes and controls with GSS and Brand teams.

Coordinate and control collection of third-party billing and ad-hoc billing processed outside of SIMS (KARRI).

Manage projects and ad-hoc activities related to the Billing-to-collection cycle.

Coordinate bursars operations relating to the Billing-to-collection cycle.

Manage the administrative HR activities for the team reporting to the role (recruitment, onboarding, objective setting, performance appraisal, ...).

Competencies

Skills

Problem solving

Analytical skills

Process mapping

Project management

Data analysis (Excel skills, methodical mining of data, ...)

Behavioural attributes

Good negotiator

Excellent communication skills

Proactivity

Dynamic

Educational requirements

CA (SA) or SAIPA

B-Com or B-Tech Accounting

Experience requirements

Financial manager or Manager with Billings & Collection experience – 5 years

Start date

01 January