Billing & Collections Administrator

B-F5E5-4726-953E-B088Ab0519F0; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading finance organization is seeking a Billing & Collections Administrator in Cape Town. The successful candidate will be responsible for processing invoices, managing collections, and maintaining strong client relationships. You must be detail-oriented and able to handle billing queries efficiently. Join our expanding finance team and contribute to our mission of excellence.

Qualifications

• Detail-driven and resilient individual.
• Passionate about accurate invoicing.
• Strong communication skills for managing queries.

Responsibilities

• Process and issue accurate monthly invoices.
• Manage the full collections cycle effectively.
• Produce debtor age analysis reports.

Job description

Billing & Collections Administrator

Exciting Opportunity: Join Our Expanding Finance Team.

Faircape Group is a leader in diverse sectors including Healthcare, Retirement Holdings, Telecommunications, ISP, Utility Management, Infrastructure Installation, and Property Management.

We are looking for a Billing & Collections Administrator who is detail‑driven, resilient, and passionate about ensuring accurate invoicing and timely payments that keep our business moving forward.

Key Responsibilities

• Process and issue accurate monthly invoices across multiple entities.
• Verify billing data, usage reports, and supporting documentation before finalising charges.
• Ensure correct allocation of payments, credits, adjustments, and billing corrections.
• Reconcile customer accounts and maintain clean, correct, and up-to-date ledgers.
• Manage billing queries and resolve discrepancies promptly to avoid payment delays.
• Prepare month‑end billing summaries and reports for management.

Collections

• Manage the full collections cycle, from issuing statements to securing timely payments.
• Manage active accounts across various industries.
• Proactively follow up via calls, emails, and reminders to reduce overdue balances.
• Build strong professional relationships with clients to promote compliance and retain goodwill.
• Negotiate settlements and payment arrangements in line with company policy.
• Prepare documentation for legal, external collection partners, or bad‑debt handovers when necessary.

Reporting & Administration

• Produce accurate debtor age analysis reports and monitor overdue trends.
• Maintain detailed notes, logs, and documentation on all client interactions.
• Ensure compliance with internal policies