Billing Clerk

Nureesah Hendricks Physiotherapy; Cape Town; On-site; ZAR 150 000 - 250 000; Full time

Job summary

A healthcare provider in Cape Town is seeking a Billing Administrator for a 6-month temporary position. Responsible for managing the billing process, creating invoices, and resolving discrepancies, the ideal candidate has experience in billing, analytical skills, and proficiency in finance software. The role involves daily communication within finance teams, ensuring accuracy and timely payments.

Qualifications

• Experience with billing processes and invoicing.
• Detail-oriented and capable of handling billing data accurately.
• Excellent communication and teamwork skills.

Responsibilities

• Create and issue invoices to clients.
• Ensure payment data is accurately imported into the system.
• Address and resolve customer billing queries.

Skills

Billing process experience

Analytical skills

Detail-oriented

Communication skills

Proficiency in finance software

Education

National Senior Certificate with Mathematics

Tools

MS Excel

Job description

Job Description

Physiotherapy practice

Role Description

This is a 6 month temporary on-site role for a Billing Administrator, located in Pinelands. The Billing Administrator will be responsible for managing the workman’s compensation / ECOIDA billing process, creating and sending invoices, and ensuring accurate billing systems are in place. Daily tasks will include verifying billing data and working closely with the finance team to resolve billing discrepancies.

Qualifications

• Experience with the billing process, including invoicing and billing systems
• Strong analytical skills relevant to finance and billing
• Detail-oriented and capable of handling billing data accurately
• Excellent communication and teamwork skills
• Proficiency in finance-related software and tools
• Previous experience in a healthcare or physiotherapy setting is a plus

Responsibilities

INTERNAL PROCESS

• Review billing information and create and issue invoices to clients or members.
• Ensure payment data is accurately imported into the system by the required due date.
• Ensure all debit orders are loaded into the system correctly and within the required timeframe.
• Conduct reconciliations to ensure payments and billing process is up to date.
• Process refund or credit memos where required.
• Prepare account statements for clients or members.
• Follow up on outstanding payments to ensure funds are collected.
• Address and resolve customer queries related to billing.
• Monitor payments and prepare monthly billing reports.
• Assist other departments with the preparation of financial reports.
• Update accounting records with issued invoices, processed payments, new balances and customer contact information.

CLIENT SERVICES

• Investigate client queries within the agreed service level and ensure that client receives timely feedback and escalate client queries to the relevant department or stakeholder.
• Provide accurate information and advice to clients and stakeholders in order to ensure that the client receives the appropriate services.
• Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

PEOPLE

• Develop and maintain productive and collaborative working relationships with peers, clients and stakeholders.
• Positively influence and participate in change initiatives.
• Continuously develop own expertise in terms of professional, industry and legislation knowledge.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas.
• Effectively manage time and ensure optimal productivity.
• Ensure technical product and legislative knowledge is always current in order to propose the most relevant and innovative client solutions and comply with governance requirements.
• Be self-confident, self-motivated and relentlessly pursue targets and goals.

FINANCE

• Identify solutions to enhance cost effectiveness and increase operational efficiency.
• Manage financial and other company resources under your control with due respect.
• Provide input into the risk identification processes and communicate recommendations in the appropriate forum.