Billing Administrator

LIFE Healthcare Group; KwaZulu-Natal; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A healthcare organization seeks an Administration Clerk in KZN to manage the end-to-end administrative process for renal dialysis treatments. The ideal candidate should have excellent problem-solving skills, previous experience in administration, and a strong customer service ethic. The role involves ensuring accurate patient onboarding and billing, and requires a Grade 12 education along with basic MS Office proficiency. This position is an excellent opportunity for organized individuals capable of working under pressure.

Qualifications

• Knowledge of hospital processes, working procedures and medical terminology will be an advantage.
• Excellent state of health.
• Strong ability to reach KPI’s as agreed at all times.

Responsibilities

• On-board renal patients onto the hospital management system accurately.
• Manage renal treatment authorisations and escalations processes.
• Resolve payment queries and rejections within the agreed turnaround time.

Skills

Excellent communication skills

Problem‑solving skills

Teamwork

Strong customer service ethic

Ability to work under pressure

Education

Grade 12

Tools

Basic MS Office

Job description

Administration Clerk

An exciting new vacancy exists for an Administration Clerk, based in KZN at specific Life Renal Stand‑Alone Clinics, reporting to the National Complementary Services Manager – Renal - Patient Services. The successful candidate will be responsible for the end‑to‑end Administrative Journey and Billing Process of all Renal Dialysis Treatments and Stock for Life Renal Care.

Critical Outputs

• Ensure that all renal patients are on‑boarded onto the hospital management system accurately and timeously.
• Ensure that all haemodialysis treatment modalities and stock for Life Renal Care are authorised, billed, and submitted as described in the working process.
• Manage all renal treatment authorisations and escalations processes with schemes.
• Reconcile billing completed for treatment sessions and send to the relevant renal unit for sign off.
• Facilitate and support the renal units in sending authorisation requests for new Chronic Renal Dialysis patients.
• Monitor un‑posted reports per renal unit to ensure billing is complete and claims are submitted by the agreed time after treatment is completed.
• Resolve payment queries and rejections within the agreed turnaround time to ensure timeous payments of all accounts.
• Manage data required by BI to support creation of the renal billing.
• Daily management of the renal billing error dashboard.

Requirements

• Grade 12
• Computer literacy (Basic MS Office) is a requirement
• Knowledge of hospital processes, working procedures and medical terminology will be an advantage
• Excellent communication skills & experience in dealing with external and internal customers
• Excellent problem‑solving skills
• Teamwork
• Previous experience will be an advantage
• Strong customer service ethic and ability to organise, plan and work under pressure
• Knowledge of medical aid funder rules will be an advantage
• Strong ability to reach KPI’s as agreed at all times
• Excellent state of health
• The ability to work under pressure
• The ability to work very accurately

Competencies

• Problem‑solving, analysis and judgement
• Attention to detail
• Resilience
• Engaging diversity
• Professional and technical proficiency
• Excellence orientation
• Building relationships
• Customer responsiveness
• Organisational awareness
• Action orientation
• Ethical behaviour

Contact Information

Email: [e-mail]

Closing date: Friday, November 14, 2025

Internal Applicants

Before making an application, you are requested to discuss your application with your line manager. External candidates will also be considered.

Equal Opportunity Employer Statement

Life Healthcare is an Equal Opportunity Employer.

Application Status

Thank you for your interest in this opportunity. Kindly note that only shortlisted candidates will be contacted. Applicants who have not been contacted within two weeks of the closing date of this advert, should consider their application as unsuccessful.