Bilingual Spanish Speaking Agent

Mci; Cape Town; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Health benefits

Career growth

Paid training

Casual dress code

Annual leave

Job summary

MCI is seeking a bilingual Customer Support Specialist in Cape Town to support US-time-zone operations. The role requires fluent Spanish and English (spoken and written), strong communication, and empathy to assist customers across projects.

You will handle inquiries, troubleshoot basic issues, document interactions, and identify upsell opportunities while maintaining high service standards. A valid work permit and reliable attendance are essential.

Qualifications

• Bilingual proficiency in Spanish and English required (spoken and written).
• National Senior Certificate (NSC) or equivalent high school qualification.
• Experience with data-entry and basic computer applications.
• Excellent organizational and communication skills (written and oral).
• Ability to type swiftly and accurately (20+ words per minute).

Responsibilities

• Communicate clearly in Spanish and English to assist customers across projects.
• Handle inquiries related to services, products, or technical issues with empathy.
• Troubleshoot and resolve basic technical problems when needed.
• Document customer interactions accurately and follow up to ensure satisfaction.
• Identify customer needs and suggest appropriate products or services.
• Look for upsell or cross-sell opportunities when relevant.
• Maintain high-quality service standards across diverse client requirements.

Skills

Bilingual (Spanish and English)

Excellent communication skills

Strong written and verbal skills

Data-entry proficiency

Typing 20+ wpm

Education

NSC or equivalent high school qualification

Tools

Microsoft Office Suite

Job description

Cape Town, ZA

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance.

Ideal Candidate

• Must be fluent in both Spanish and English (spoken and written)
• Native Spanish speakers with strong command of English are highly encouraged to apply.
• Must have a valid work permit or documentation proving eligibility to work.

This position requires working hours aligned with the United States, ensuring seamless communication and collaboration across teams and stakeholders within this time zone.

POSITION RESPONSIBILITIES

Key Responsibilities

• Communicate clearly and effectively in Spanish and English to assist customers across various projects.
• Handle inquiries related to services, products, or technical issues with professionalism and empathy.
• Troubleshoot and resolve basic technical problems when needed.
• Build rapport with customers by actively listening and providing thoughtful solutions.
• Identify customer needs and recommend appropriate products or services.
• Recognize opportunities to upsell or cross-sell when relevant.
• Accurately document customer interactions and follow up to ensure satisfaction.
• Maintain high-quality service standards across diverse client requirements.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

The Ideal Candidates For This Position Are Highly Motivated And Dedicated And Should Possess The Below Qualities:

• National Senior Certificate (NSC) or an equivalent high school qualification.
• Bilingual proficiency in Spanish and English is required.
• Experience with data-entry utilizing a computer
• The ability to read and speak English and Spanish fluently
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Ability to work regularly scheduled shifts within our hours of operation including the training period.
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem solving and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred (Not Required)

• Two (2) years of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

COMPENSATION DETAILS

What You Can Expect From MCI:

• Annual Leave: Earn paid time off to rest, recharge, or attend to personal matters.
• Health Benefits: After probation, employees qualify for Medical Insurance. This gives you access to general practitioners, chronic medication, basic dental and optical care, as well as emergency services, ensuring essential healthcare support and peace of mind.
• Career Growth: We prioritize internal promotions and offer clear pathways for advancement across departments.
• Paid Training: Gain valuable skills and knowledge while earning a salary.
• Positive Work Environment: Join a collaborative, team-oriented culture that values engagement and support.
• Casual Dress Code: Enjoy a relaxed dress policy that lets you work comfortably.

Compensation & Benefits That Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you.