Bilingual Human Resource Manager

Cxai; Cape Town; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A leading customer experience company in Cape Town is seeking an experienced HR Manager to lead recruitment and employee relations. This role requires bilingual proficiency in English and French, as well as a strong understanding of HR policies and practices. The ideal candidate will have over 3 years of experience in HR and the ability to foster a positive work environment. Join us to help shape a thriving regional operation.

Qualifications

• 3+ years of experience in HR, including recruitment, onboarding, employee relations, and payroll.
• In-depth knowledge of HR practices and local labor regulations.
• Experience with performance management and training programs.

Responsibilities

• Manage full-cycle recruitment from job posting to onboarding.
• Ensure compliance with local labor laws and company standards.
• Handle employee relations matters and act as a trusted advisor.

Skills

Bilingual proficiency in English and French

Interpersonal and communication skills

Knowledge of HR policies and local labor regulations

Performance management experience

Ability to work in a hybrid environment

Education

Bachelor's degree in Human Resources, Business Administration, or related field

Job description

Company Description

CXAi Inc. transforms customer experiences by combining cutting‑edge technology with a human touch.

From startups to large enterprises across multiple industries, we deliver tailored solutions that elevate customer interactions, streamline operations, and drive measurable success.

With a global reach across 11 countries, multilingual fluency in over 87 languages, and a team of more than 2, skilled professionals, CXAi bridges the gap between technology and empathy to create exceptional outcomes.

Our services include live agent support, digital solutions, consulting, and shared services, all designed to create ROI‑driven strategies that align technology investments with business goals.

Role Overview

As the HR Manager, you will lead the full spectrum of human resources functions, with a strong emphasis on recruitment and talent acquisition, employee relations, and HR compliance.

You will also be responsible for overseeing and processing payroll, supporting performance management, and developing training initiatives.

Acting as a bridge between employees and leadership, you will play a key role in fostering a positive, compliant, and high‑performing work environment.

This role requires bilingual fluency in English and French. The ability to effectively communicate, both verbally and in writing, in both languages is critical to supporting a diverse workforce, managing cross‑border communications, and facilitating a smooth recruitment process for French‑speaking candidates.

Key Responsibilities

• Manage full‑cycle recruitment, from job posting to onboarding
• Ensure compliance with local labor laws, HR policies, and company standards
• Handle employee relations matters and act as a trusted advisor to staff and management
• Administer and process payroll accurately and on time
• Support performance management, training, and employee development initiatives
• Contribute to building HR infrastructure and best practices for a new regional operation
• Liaise between departments and act as a key HR contact for employees

Qualifications

• Bilingual proficiency in English and French is a MUST
• 3+ years of experience in HR, including recruitment, onboarding, employee relations, and payroll
• In‑depth knowledge of HR policies, practices, and local labor regulations
• Experience with performance management and training programs
• Strong interpersonal and communication skills
• Ability to work in a hybrid environment
• Bachelor's degree in Human Resources, Business Administration, or related field