Bilingual Emergency Dispatch Agent

Route Management; Bloemfontein; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading service provider in Bloemfontein is seeking a dedicated individual to handle distress calls from drivers experiencing vehicle breakdowns. The role involves dispatching assistance, logging details accurately, and offering support until help arrives. Candidates must possess a valid Grade 12 certificate and demonstrate excellent communication skills. This position requires flexibility to work day and night shifts.

Qualifications

• Experience in a similar service role is required.
• Ability to work day and night shifts is essential.
• Fully bilingual candidates are preferred.

Responsibilities

• Answer distress calls from drivers experiencing breakdowns.
• Dispatch breakdown technicians or towing services.
• Log call details accurately in the system.

Skills

Communication skills under pressure

Multitasking

Decision-making ability

Empathy

Organizational skills

Education

Valid Grade 12 certificate

Tools

Excel

Syspro

Job description

A leading service provider in Bloemfontein is seeking a dedicated individual to handle distress calls from drivers experiencing vehicle breakdowns. The role involves dispatching assistance, logging details accurately, and offering support until help arrives. Candidates must possess a valid Grade 12 certificate and demonstrate excellent communication skills. This position requires flexibility to work day and night shifts.