Bilingual Customer Service Associate (EN/AR) – Voice & Email

Major Travel; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading travel company in Cape Town seeks a Customer Service Associate to provide exceptional service to English-speaking customers. The role involves handling calls, chats, and emails related to Independent Travel Agents. Candidates must be bilingual in English and Arabic, with a minimum of 3 years' experience in customer service. This is an on-site position in Century City, offering day and night shifts.

Qualifications

• Minimum of 3 years' customer service experience required.
• Demonstrates empathy and professionalism in all customer interactions.

Responsibilities

• Deliver consistent, high-quality service to customers.
• Handle inbound customer calls, chats and emails.
• Prioritize customer satisfaction.
• Effectively address and resolve customer issues.
• Maintain performance metrics to meet productivity goals.
• Capture and report customer feedback to management.

Skills

Bilingual fluency in English and Arabic

Proficient computer and internet skills

Strong telephone etiquette

Strong multitasking capabilities

Excellent customer service and communication skills

Ability to work independently

Strong problem-solving abilities

Education

High school diploma or equivalent

Job description

A leading travel company in Cape Town seeks a Customer Service Associate to provide exceptional service to English-speaking customers. The role involves handling calls, chats, and emails related to Independent Travel Agents. Candidates must be bilingual in English and Arabic, with a minimum of 3 years' experience in customer service. This is an on-site position in Century City, offering day and night shifts.