Bilingual Customer Experience Specialist (Spanish)

DigiCert; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A global security authority in Cape Town is seeking a Customer Experience Specialist fluent in Spanish. You will engage with customers, validate application forms, and analyze test data to ensure compliance with validation processes. The ideal candidate has 1+ years in customer service, excellent communication skills, and proficiency in Microsoft Office. The role offers a comprehensive benefits package including medical aid, provident fund, and gym reimbursement.

Benefits

Provident Fund

Medical Aid + Gap Cover

Employee Assistance Program

Gym Reimbursement

Life Insurance

Disability Insurance

Qualifications

• 1+ years’ experience in a customer service or similar role.
• Proven track record in evaluating and mitigating risk.
• Detail orientation, aptitude to learn, and high level of self-motivation.

Responsibilities

• Review application forms and submit to technical department.
• Engage with customers and stakeholders via various channels.
• Analyze validation test-data and determine validation criteria.

Skills

Fluent in Spanish (written and verbal)

Professional working proficiency in English

Excellent written and verbal communication skills

Detail-oriented

Ability to work independently

Education

Tertiary qualification

Tools

Microsoft Office

Job description

A global security authority in Cape Town is seeking a Customer Experience Specialist fluent in Spanish. You will engage with customers, validate application forms, and analyze test data to ensure compliance with validation processes. The ideal candidate has 1+ years in customer service, excellent communication skills, and proficiency in Microsoft Office. The role offers a comprehensive benefits package including medical aid, provident fund, and gym reimbursement.