Bilingual Case Management & Data Support Agent

Profession Hub; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading support services provider in Gauteng is seeking an Assistant Support Agent. This role involves overseeing daily operations, managing customer escalations, and ensuring data accuracy. Candidates should have at least a Matric Certificate, 2+ years in a support role, and strong analytical skills, especially in Excel. Fluency in Afrikaans and English is required. Competitive salary and standard working hours apply.

Qualifications

• 2+ years experience in a support, admin, or case management role.
• Call Centre and short term insurance claims support experience advantageous.

Responsibilities

• Oversee and monitor daily reports and case management processes.
• Manage customer escalations and ensure data accuracy.
• Prepare and provide Daily SLA reports for clients and service providers.

Skills

Strong analytical and reporting skills

Exceptional organizational abilities

Proactive problem-solving skills

Effective communication

Ability to handle sensitive information

Team player

Education

Matric Certificate

Additional tertiary education

Tools

Excel

Job description

A leading support services provider in Gauteng is seeking an Assistant Support Agent. This role involves overseeing daily operations, managing customer escalations, and ensuring data accuracy. Candidates should have at least a Matric Certificate, 2+ years in a support role, and strong analytical skills, especially in Excel. Fluency in Afrikaans and English is required. Competitive salary and standard working hours apply.