Big Data Ops Lead - Data Integrity & Systems Excellence

Smollan; Durban; On-site; ZAR 900,000 - 1,500,000; Full time

Job summary

Smollan is seeking a leader to head the systems and administration team, ensuring integrity, reliability, and continuous improvement of the BU's operational platforms. You will oversee Master Data accuracy, mobility platform performance, and call cycle efficiency, serving as the primary technical partner to the Field Intelligence CoE and Insights team.

Responsibilities include supervising reporting, data maintenance, process design, and cross-functional collaboration to deliver operational

Responsibilities

• Screen operational reporting needs to ensure quality
• Supervise the reporting processes
• Analyse reports to identify exceptions and provide feedback on reporting when necessary
• Assist with overseeing projects where required and consolidate and analyse data
• Provide project-specific feedback to stakeholders
• Ensure operational reporting analysis, when required
• Implement ROI reports
• Maintenance and Supervision of Adherence to Internal Processes and procedures
• Maintain applicable databases
• Review current processes
• Design agreed new processes and facilitate in the implementation of processes and systems
• Monitor and maintain processes and systems
• Set up training materials and conduct and record all training on new systems
• Conduct regular system assurance evaluations
• Collaborate with system developers to implement new approved systems
• Understand the expectations of stakeholders and ensure stakeholder needs are met
• Engage with operational team to facilitate and support achievement of excellence
• Manage day-to-day activities of operational team and communicate bottlenecks and workload impacts
• Analyse audit reports to identify gaps, implement approved enhancements and maintain error tracking and compliance reports
• Support and liaise with Operations with regards to relevant business systems
• Ensure effective asset recording and facilitate asset-related processes as determined by business unit needs
• When called upon to do so or when OI Manager is unavailable, represent the OI department at ACC meetings, Cell Phone Committee meetings, OI meetings and ROSS meetings

Job description

Smollan is seeking a leader to head the systems and administration team, ensuring integrity, reliability, and continuous improvement of the BU's operational platforms. You will oversee Master Data accuracy, mobility platform performance, and call cycle efficiency, serving as the primary technical partner to the Field Intelligence CoE and Insights team.

Responsibilities include supervising reporting, data maintenance, process design, and cross-functional collaboration to deliver operational