Betting Manager

Hollywoodbets; Durban; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading sports and entertainment betting operator in Durban seeks two Betting Managers to oversee branch operations. Responsibilities include driving business results, educating team members, and ensuring compliance with regulations. The ideal candidate will have management experience and effective communication skills. Hollywoodbets promotes a vibrant workplace culture focused on growth and guest service. Join the team and make an impact in the betting industry.

Qualifications

• 1 - 2 years in management capacity as assistant manager or supervisor.
• 1 - 2 years in people management.
• 1 - 2 years in sales management.
• 1 - 2 years in cash management.

Responsibilities

• Drive business results by creating an open dialog with your guests.
• Educate team members on confirmation limits and rules.
• Monitor the racing book to avoid laying unconfirmed bets.
• Ensure guest compliance with FICA requirements.

Skills

Strong verbal and written skills

High attention to detail

Good communication skills

Job description

Responsibilities

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars. We have an amazing opportunity for a Betting Manager x 2 to be based in Umhlanga, Durban. Do you think you have what it takes to be our newest Purple Star?

With Hollywoodbets You Will

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring

• Valid driver’s license
• 1 - 2 Year in management capacity as assistant manager or supervisor
• 1 - 2 Years People Management
• 1 - 2 Years Sales Management
• 1 - 2 Years Cash Management

What You’ll Do For The Brand

• Branch Growth
• Drive business results by creating an open dialog with your guests to educate them on all your branch products.
• Create a database of information on your large betting guests.
• Relationship building with the VIP guest will avoid masking bets at different terminals.
• Educate team members on confirmation limits and the rules of confirming with BSC or Events Office before laying a bet.
• Educate guests making bets on the confirmation limits.
• Ensure team members are aware they need to inform Team leader/Betting manager of pressure horse guests, looking to back early.
• Monitor the racing book to avoid laying bets which are not confirmed.
• Identify your VIP guests and what bets they are taking even if it is a number of smaller bets to avoid FICA limits.
• Ensure team members are to inform the Team leader/Betting manager when guests are laying large bets and in turn to inform the BSC/ Events offices.
• Directly address all guests’ queries and find best resolution.

• Branch Administration
• Be aware of all the different races to take place on a daily basis.
• Conduct floor walk and complete the branch checklist.
• Ensure team members have all betting boards, wall charts memos, card changes, results, scratchings and fixtures must be filled timeously throughout the day.
• Manager will be responsible to ensure all betting, pay-outs, deposits and withdrawals are accurately processed.
• Be knowledgeable on all game rules, odd and pay-outs.
• Ensure all equipment is in functional order (TV, correct channels on displayed, blowers and terminals).
• Ensure daily banking recons/ schedules are submitted to the Branch Manager.

• Cost Administration
• Ensure guest comply with FICA requirement when process payments over the branch limits, by providing their relevant documents (certified I.D copy, proof of residence, bank statement not older than 3 months).
• Ensure to manage all cancelled ticket and pending ticket pay out procedures.
• The correct process must be followed with lost ticket claims.
• Ensure the ticket no is received from Hipline when processing the claims.
• Ensure the ticket number is received from the Helpline when processing the claim.
• Record the guest’s details and I.D number to validate payment after 90 days.

• Branch Reporting
• Ensure that daily newsflashes provide a high-level overview of the operations for the day.
• Ensure weekly/monthly minutes are submitted to the Branch/Area Manager with action plans for any outstanding unresolved issues.
• Report all terminations to the Human Resource department to ensure the betting gambling license are cancelled by compliance department.
• Ensure all cash shortages are declared and dealt with immediately and investigated to identify the course of the shortage.
• Where applicable the recovery process to follow where team member will sign an Acknowledgement of Debit form which must be sent to payroll for processing.

• Security Management
• Be aware of your surroundings when opening and closing the branch.
• Ensure all security factors are adhered to when banking is conducted.
• Be aware where all panic buttons are placed within your branch.
• Ensure all cameras inside and outside the branch are all in working order.
• The cashing up process must be conducted with the branch doors closed with security monitoring the area.

• Branch Appearance
• Ensure that the branch is always neat and tidy according to Hollywood standards.
• Ensure that the branch is always neat and tidy according to Hollywood standards.
• Ensure that that facilities are well maintained and in good working condition.
• Comply with all procedures to prevent losses to the organisation, advising your branch manager /area manager/ regional manager promptly of any problems/malfunction with the terminals equipment/resources (e.g. TV display of results, Off-line).

• Compliance
• Compliance and adherence to company\'s internal control policy.
• Ensure compliance with company, legislative and legal requirements
• More specifically, ensure compliance with Gambling Board requirements.
• Compliance to the code of ethics and escalate fraudulent activities.
• Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.
• Ensure a manager with a license must always be on duty before a shift begins to ensure guest service is provided to guests.
• Ensure all team members without a valid clerk / manager’s license from the Gambling Board do not take any bets on the terminals.
• Ensure all team members are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any team member/manager.
• Team members/manager on duty are not allowed to take bets within Hollywood uniform.
• Team members/manager are allowed to take bets as guest but not in Hollywood uniform.
• Team members are not allowed to be behind the terminal counters when off duty.
• Team members/manager on duty are not allowed to utilize the Limited pay-out machine.

• Communication
• Ensure all operational communication within the branch is circulated to all team members.
• Ensure team members are aware of key business campaigns, business updates and marketing campaigns.
• Ensure that the correct line of communication is followed at all times and that timeous feedback is provided to support office when information is requested.

• People Management
• Manage branch team members in terms of HR policy (recruitment in conjunction with Branch Manager, on the job training and development (identify areas of development and coordinate training interventions), leave management, performance management, labor relations (disciplinary actions/poor performance), retention and recognition.
• Manage branch team members in terms of HR policy (recruitment in conjunction with Branch Manager, on the job training and development (identify areas of development and coordinate training interventions), leave management, performance management, labor relations (disciplinary actions/poor performance), retention and recognition.
• Manage team member rosters/schedules taking into account busy periods, events and operational requirements.

• Guest Service
• Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
• Pro-actively address guest complaints and ensure guest feedback is positive.
• Build strong relationships with regular guests.
• Ensure team members are dressed in their appropriate Hollywood uniform.
• Create a guest centric culture within the branch and drive the philosophy of “service with a smile” at all times.

• Values
• Actively promote the Hollywood values.
• Live the values and lead as an example to the team.
• ADHOC function required by business or management.
• Must be available 24/7 in case of emergencies.

What You’ll Bring To The Team

• Strong verbal and written skills
• Follow process in order to ensure high quality output
• Approaches own work with dedication and high sense of responsibility
• Consistently delivers required business results and meet deadlines
• High attention to detail
• Good communication skills

So, are you ready to level up, learn, and perform at your best? Apply now!

Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.

About Us

Hollywoodbets is a sports and entertainment betting operator that was born and bred in Durban, South Africa. Whether you’re in one of our upmarket retail branches or online, our customers can conveniently place bets in style anytime, anywhere.

We’re proud to partner with local and international legends, from the Hollywoodbets Sharks and Brentford FC to iconic events like the Hollywoodbets Durban July. Being part of our Purple Team means being part of something bigger.

At Hollywoodbets, every day is a chance to learn, grow, and make an impact. We move fast, think big, and work together to turn bold ideas into reality. With passion, creativity, and a shared purpose, we bring our Purple Spirit to everything we do.

The opportunities here are endless. If you’re driven, curious, agile and ready to level up, there’s no limit to how far you can go with the Purple Team!