Benefits & Claims Specialist for Retirement Fund

The Foschini Group; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading retail group in South Africa is looking for an individual to provide Benefits Options Counselling and manage member queries related to the Retirement Fund. Candidates should have a Matric qualification and 1-2 years of administration experience, along with good customer service and communication skills. Experience with administration systems is preferred. This role emphasizes timely member interaction and process improvement, contributing to organizational objectives.

Qualifications

• Matric.
• 1-2 years of Administration experience.
• Experience with administration systems e.g. Khulisa.

Responsibilities

• Provide Benefits Options Counselling to Fund members.
• Maintain audit trail of interactions with members.
• Collate supporting documentation on members' records.
• Ensure timely correspondence with members.
• Submit withdrawal claims to Fund administrator.
• Promptly resolve member queries related to the Retirement Fund.

Job description

A leading retail group in South Africa is looking for an individual to provide Benefits Options Counselling and manage member queries related to the Retirement Fund. Candidates should have a Matric qualification and 1-2 years of administration experience, along with good customer service and communication skills. Experience with administration systems is preferred. This role emphasizes timely member interaction and process improvement, contributing to organizational objectives.