Benefits Administrator

The Foschini Group; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading retail group in South Africa is looking for an individual to provide Benefits Options Counselling and manage member queries related to the Retirement Fund. Candidates should have a Matric qualification and 1-2 years of administration experience, along with good customer service and communication skills. Experience with administration systems is preferred. This role emphasizes timely member interaction and process improvement, contributing to organizational objectives.

Qualifications

• Matric.
• 1-2 years of Administration experience.
• Experience with administration systems e.g. Khulisa.

Responsibilities

• Provide Benefits Options Counselling to Fund members.
• Maintain audit trail of interactions with members.
• Collate supporting documentation on members' records.
• Ensure timely correspondence with members.
• Submit withdrawal claims to Fund administrator.
• Promptly resolve member queries related to the Retirement Fund.

Job description

Key Responsibilities

Providing exiting employees, who are Fund members, with Benefits Options Counselling and information upon request.

Maintaining an audit trail of all interactions with members using the relevant systems and processes.

Collation, vetting and retention of all supporting documentation on the members record.

Ensuring timely correspondence with the relevant member within SLA.

Submitting the withdrawal claim to the Fund administrator according to legislation such as the Pension Funds Act and / or relevant legislation.

Timely and accurate electronic claim submission via the Fund administrator's administration system.

The prompt attention and resolution of member queries related to the Retirement Fund, death, disability and funeral in RSA and ROA.

Continuous focus on process improvement and efficiencies as well as identifying risks and providing possible solutions to correct and mitigate possible risks.

Ensuring the relevant process reports are completed and current in line with the relevant departmental SLA.

Ad hoc duties and projects aligned to departmental KPA's.

Qualifications and Experience

• Matric
• 1-2 years of Administration experience
• Experience working on or familiar with administration systems e.g. Khulisa

Skills

• Customer Service
• Communication
• Good working knowledge of MS Office (Outlook; Word and Excel)

Behaviours

• Applies market and business insights in order to drive organisational objectives
• Effectively works with others to achieve shared goals
• Develops plans and prioritises initiatives that align to the organisational goals and objectives
• Assesses and improves the efficiency, effectiveness, and quality of various work processes
• Interprets and simplifies complex and contradictory information when resolving organisational problems
• Takes accountability and ensures others are held to account on agreed upon performance targets
• Readily takes on new challenges and opportunities with a sense of urgency and eagerness
• Conveys information and communicates ideas in a clear, concise and impactful manner
• Inspires trust and gains the confidence of others by displaying honesty and integrity
• Leverages new technology to enhance productivity, improve problem solving, and support business growth

Preference

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.