Bench Shift Supervisor - Whittlesea

Alliance Foods SA (Pty) Ltd.; Komani; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A prominent food service company is offering an opportunity for 20 Trainee Shift Supervisors to join a development program aimed at preparing candidates for future Shift Supervisor roles. Responsibilities include assisting in achieving operational standards and managing shifts effectively while ensuring employee performance and customer service excellence.

Qualifications

• No specific qualifications mentioned but a development program is implied.
• Ability to lead and manage shifts effectively.
• Strong interpersonal skills for employee and customer relations.

Responsibilities

• Assist RGM in achieving CHAMPS Standards.
• Manage shifts according to company policies and optimize sales.
• Monitor employee performance and allocate responsibilities.

Job description

An opportunity exists in the Talent Pool / Bench of the Operations Department for 20 x Trainee Shift Supervisors. Reporting to the Restaurant General Manager, the successful incumbent / s will be part of a development programme aimed at getting them ready for future Shift Supervisor positions that may arise in the business.

KEY RESPONSIBILITIES

• Assist the RGM in the achievement of CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.
• Manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximising sales, operating efficiency and profitability.
• Allocate responsibilities to each employee on shift and monitor performance accordingly.
• Ensure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance required.
• Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds are maintained by all employees on all shifts under supervision.
• Report to the ARM / RGM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.
• Assist the ARM / RGM to implement restaurant training programmes for staff to enable them to maximise performance and realise their career potential.
• Support and demonstrate the How We Win Together at KFC principles, acting as a role model and providing leadership with Heart, Smart and Courage