Bench Shift Supervisor - King Williamstown

Alliance Foods SA (Pty) Ltd.; Qonce; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A prominent food service company in Qonce is seeking 20 Trainee Shift Supervisors to join their development program. The role involves assisting the Restaurant General Manager with managing shifts, ensuring customer satisfaction, and maintaining service standards. Responsibilities include supervising staff, monitoring performance, and implementing safety protocols. This position offers an opportunity for growth into future supervisory roles within the organization.

Responsibilities

• Assist in achieving CHAMPS Standards by focusing on customer expectations.
• Manage shifts according to company policies and direct employee activities.
• Allocate responsibilities and monitor employee performance.
• Ensure correct maintenance procedures are followed.
• Implement safety and security measures for employees and customers.
• Report employee relations and customer service issues.
• Assist in restaurant training programs for staff.
• Act as a role model and provide leadership.

Job description

An opportunity exists in the Talent Pool / Bench of the Operations Department for 20 x Trainee Shift Supervisors. Reporting to the Restaurant General Manager, the successful incumbent / s will be part of a development programme aimed at getting them ready for future Shift Supervisor positions that may arise in the business.

KEY RESPONSIBILITIES

• Assist the RGM in the achievement of CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.
• Manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximising sales, operating efficiency and profitability.
• Allocate responsibilities to each employee on shift and monitor performance accordingly.
• Ensure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance required.
• Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds are maintained by all employees on all shifts under supervision.
• Report to the ARM / RGM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.
• Assist the ARM / RGM to implement restaurant training programmes for staff to enable them to maximise performance and realise their career potential.
• Support and demonstrate the How We Win Together at KFC principles, acting as a role model and providing leadership with Heart, Smart and Courage