Bench Shift Supervisor

Alliance Foods SA (Pty) Ltd.; Gqeberha; On-site; ZAR 150 000 - 200 000; Full time

Job summary

A leading food company in Gqeberha is offering a unique opportunity for candidates to become Trainee Shift Supervisors. This role involves assisting the Restaurant General Manager in ensuring operational excellence and customer satisfaction. Successful candidates will participate in a development program designed to prepare them for future management roles. Responsibilities include managing shifts, training staff, and implementing company standards.

Responsibilities

• Assist in achieving CHAMPS Standards focused on customer expectations.
• Manage shifts and direct employee activities for operational efficiency.
• Allocate responsibilities to employees and monitor their performance.
• Ensure adherence to maintenance procedures and report repairs.
• Implement safety and security controls for employees and customers.
• Report employee relations and health inspection issues.
• Assist in restaurant training programs for staff performance.
• Support and demonstrate leadership principles effectively.

Job description

An opportunity exists in the Talent Pool / Bench of the Operations Department for 20 x Trainee Shift Supervisors. Reporting to the Restaurant General Manager, the successful incumbent / s will be part of a development programme aimed at getting them ready for future Shift Supervisor positions that may arise in the business.

KEY RESPONSIBILITIES

• Assist the RGM in the achievement of CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.
• Manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximising sales, operating efficiency and profitability.
• Allocate responsibilities to each employee on shift and monitor performance accordingly.
• Ensure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance required.
• Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds are maintained by all employees on all shifts under supervision.
• Report to the ARM / RGM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.
• Assist the ARM / RGM to implement restaurant training programmes for staff to enable them to maximise performance and realise their career potential.
• Support and demonstrate the How We Win Together at KFC principles, acting as a role model and providing leadership with Heart, Smart and Courage