Bell Person (Valet Driver)

Accor Hotels; Gauteng; On-site; ZAR 120 000 - 160 000; Full time

Job summary

A leading luxury hotel chain in South Africa is seeking a Bell Person to provide professional transportation and logistics services. Responsibilities include handling guest luggage, maintaining equipment, and assisting with customer requests. The ideal candidate has a Grade 12 education, a valid driver's license, and at least 2 years of experience in a customer-related role. This position offers a competitive package and opportunities for growth.

Benefits

Competitive package

Development opportunities

Innovative work environment

Qualifications

• Valid driver's license is required.
• Minimum of 2 years experience in a similar or customer-related role.
• Ability to work safely under pressure.

Responsibilities

• Offload and load guest luggage.
• Complete luggage sheet for hotel guests.
• Ensure logistical support requests are dealt with promptly.

Skills

Effective communication in English

Logistics and transportation service

Basic customer service skills

Education

Completed Grade 12 education

Tools

Passenger vehicles

Job description

Company Description

HYDE Johannesburg Rosebank is a unique opportunity to experience a one-of-a-kind lifestyle hotel brand.

The hotel is a festival-inspired food lovers paradise and showcase for music and nightlife, featuring rooms with natural textures and artisan touches.

The hotel boasts a range of luxurious rooms each meticulously designed to provide the utmost comfort and style.

Job Description

Job Purpose

Provides professional service and delivery to the Front Office department to the highest level of responsiveness, care and attention to safety and reliability.

The Bell person is responsible offloading and taking guests' luggage to the room and again loading it upon departure should it be required.

The Bell Person performs the work of in-house logistics and transportation according to the policies, processes and standards as defined and befitting a luxury Hotel.

The role works with the Concierge and Front Office teams to ensure that transportation services are always delivered on time and to the standards defined and expected by The Front Office Department.

Bell Person duties also include; stocking the mini bars, maintaining inventory, organizing orders, and billing guests.

The individual may also be required to assist other departments during quieter times with duties.

Primary Responsibilities

General Responsibilities

• Offload and load guest luggage
• Complete Luggage sheet for luggage kept by the hotel for guests
• Takes charge of vehicle packing procedure ensuring the correct safety procedures are followed for weight and balance, and for the protection of the equipment and goods being transported
• Handle all equipment, tools and machinery with care and respect
• Note any special requests by departments requesting transportation
• Respond promptly to all service requests.
• Ensure that vehicles and equipment are professionally maintained, kept clean and tidy throughout the service period
• Report any accident, or damage to vehicles and equipment immediately.

Customer Specific Responsibilities

• Ensure that all requests for logistical support are dealt with promptly, correctly, and with a professional service approach, every time
• Ensure that the 'Rooming' procedure is accurately carried out when introducing guests to their rooms
• Ensure that all transport and logistics duties are performed and completed with minimal interruption and inconvenience to guests, and the service operation
• When driving in and outside of the Hotel premises, take care to adhere to the traffic rules
• If spoken to acknowledge guests using the appropriate levels of discretion and the correct forms of address
• Always report back to the department being served, that the work has been completed, and report back to the Head Concierge & Concierge Supervisor once every job is complete
• Always display a polite and gracious manner

Qualifications

Knowledge and Experience

• Completed Grade 12 education
• Valid driver's licence
• Ability to effectively communicate with others in English
• Minimum of 2 years of experience in a similar or customer-related role
• Competence in operating different types of passenger vehicles
• Ability to provide logistics and transportation service in a highly formal environment
• Dedicated to achieving high standards by working with others
• Ability to work effectively and safely when under pressure and when placed with demands

Additional Information

What awaits you...

• The opportunity to join an international and innovative and fast-growing group.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.

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