Beauty Advisor

Clicks Group Limited; Pretoria; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading health and beauty retailer in Pretoria seeks a skilled beauty consultant to provide knowledgeable advice and drive sales. Applicants should have Grade 12 and preferably a beauty or skincare qualification, along with experience in retail or FMCG. Strong customer orientation and communication skills are essential for this role. Join us to promote beauty products and build customer loyalty.

Qualifications

• Grade 12 is essential.
• Beauty or skincare qualification is desirable.
• Experience in beauty, skincare, retail, or FMCG is desirable.

Responsibilities

• Deliver service excellence via knowledgeable beauty advice.
• Drive sales through promotions and customer interaction.
• Maintain updated knowledge of beauty products and trends.
• Ensure high standards of in-store presentation.

Skills

Selling principles

Retail / FMCG background

Understanding of merchandising

Customer service excellence

Knowledge of beauty and skincare products

Results and target driven

Strong customer orientation

Communication skills

Interpersonal skills

Engaging and confident

Education

Grade 12

Relevant Beauty / skincare qualification

Job description

About our company Clicks Group Introduction

Are you passionate about beauty products and helping people look and feel good?

Are you confident to engage and communicate your knowledge of our beauty products with our customers?

Job Purpose

To deliver service excellence through the provision of professional and knowledgeable advice on beauty and skincare products, the promotion and effective management of merchandise and general housekeeping in order to build customer loyalty and maximise sales.

Job Objectives

To consult with customers, answer product based questions and advise customers in selecting the best products and services that meet their needs.

To drive and maximise sales of the beauty department through the promotion, cross‑selling and up‑selling in order to ensure that monthly targets are consistently met.

To monitor sales, regularly evaluate the performance of products and offer suggestions that result in improved product offerings and increased sales.

To maintain updated knowledge on all beauty products, ranges, trends, promotions and events in order to provide the correct information to customers at all times.

To efficiently execute all operational activities within the beauty department, including effective stock management, minimising shrinkage and ensuring a high standard of general housekeeping and administration.

To ensure all in‑store visual merchandising, in‑store presentation and promotional standards within the beauty department are consistently met.

To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.

To promote the Clicks clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.

To increase profitability and brand loyalty with the customers through the promotion of private label and exclusive products.

To facilitate the brand being the customers' first choice health and beauty retailer by living and driving the company values.

Minimum requirements

• Essential: Grade 12
• Desirable: Relevant Beauty / skincare qualification
• Desirable: Experience within beauty / skincare / retail / FMCG environment / sales or marketing environment

Skills, Abilities and Job Related Knowledge

• Understanding and application of selling principles
• Retail / FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence
• Knowledge of beauty and skincare products
• Results and target driven
• Strong customer orientation
• Good communication skills
• Interpersonal skills
• Engaging and confident

Competencies

• Persuading and influencing
• Relating and networking
• Delivering results and meeting customer expectations
• Commercial thinking
• Following instructions and procedures
• Working with people
• Planning and organising
• Coping with pressures and setbacks

We are committed to the principles of Employment Equity.

Kindly note only applicants who meet the minimum requirements will be contacted.