Beauty Advisor

Clicks Group Limited; Midrand; Sur place; ZAR 90 000 - 130 000; Plein temps

Résumé du poste

Clicks Group Limited in Midrand is seeking a Beauty Advisor to provide professional, knowledgeable advice on beauty and skincare products, service customers in the beauty department, and help maintain stock and store presentation. You will engage customers, promote our clubcard, drive sales, stay updated on trends and promotions, and collaborate with the store team to deliver outstanding service.

This role requires strong communication, a friendly personality, and the ability to meet monthly

Qualifications

• Desirable: Experience within beauty / skincare / retail / FMCG environment

Responsabilités

• Consult with customers, answer product questions and advise on best products and services.
• Drive and maximise sales of the beauty department through promotion, cross-selling and up-selling.
• Monitor sales and evaluate product performance to improve offerings and sales.
• Maintain knowledge on all beauty products, ranges, trends, promotions and events to provide accurate information.
• Efficiently execute operational activities in the beauty department including stock management, shrinkage control and housekeeping.
• Ensure in-store visual merchandising, presentation and promotional standards are met.
• Deliver superior customer service by acting as a brand ambassador and providing friendly, professional service.
• Promote Clicks clubcard and enrol new members to achieve targets.
• Increase profitability and loyalty by promoting private label and exclusive products.
• Represent the brand as the customer’s first choice health and beauty retailer by living company values.

Connaissances

Selling principles

Retail/FMCG

Stock management

Customer service

Beauty & skincare knowledge

Results oriented

Interpersonal skills

Engaging & confident

Persuasion

Networking

Commercial thinking

Planning & organising

Working under pressure

Description du poste

Are you passionate about beauty products and helping people look and feel good? Are you confident to engage and communicate your knowledge of our beauty products with our customers? We have exciting opportunities in Clicks' stores for Beauty Advisors who will report to the Store Manager, service the entire beauty dept.

Job Purpose:

To deliver service excellence through the provision of professional and knowledgeable advice on beauty and skincare products, the promotion and effective management of merchandise and general housekeeping in order to build customer loyalty and maximise sales.

Job Objectives:

• To consult with customers, answer product based questions and advise customers in selecting the best products and services that meet their needs.
• To drive and maximise sales of the beauty department through the promotion, cross-selling and up-selling in order to ensure that monthly targets are consistently met.
• To monitor sales, regularly evaluate the performance of products and offer suggestions that results in improved product offerings and increased sales.
• To maintain updated knowledge on all beauty products, ranges, trends, promotions and events in order to provide the correct information to customers at all times.
• To efficiently execute all operational activities within the beauty department, including effective stock management, minimising shrinkage and ensuring a high standard of general housekeeping and administration.
• To ensure all in-store visual merchandising, in-store presentation and promotional standards within the beauty department are consistently met.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To promote the Clicks clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To increase profitability and brand loyalty with the customers through the promotion of private label and exclusive products.
• To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.

Qualifications and Experience:

• Desirable: Experience within beauty / skincare / retail / FMCG environment / sales or marketing environment

Skills, Abilities and Job Related Knowledge:

• Understanding and application of selling principles
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence
• Knowledge of beauty and skincare products
• Results and target driven
• Strong customer orientation
• Interpersonal skills
• Engaging and confident
• Persuading and influencing
• Relating and Networking
• Delivering Results and Meeting Customer Expectations
• Commercial Thinking
• Following instructions and procedures
• Working with people
• Planning and organising
• Coping with Pressures and Setbacks

Kindly note only applicants who meet the minimum requirements will be contacted.

We are committed to the principles of Employment Equity