Beauty Advisor

Clicks Group; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading health and beauty retailer in Cape Town seeks a passionate Beauty Consultant to deliver excellent customer service and drive sales in the beauty department. The ideal candidate will have a background in retail or FMCG and a strong understanding of beauty products. Responsibilities include advising customers, promoting products, and maintaining high standards of service and merchandise. Come join a dedicated team and contribute to our mission of being the first choice for health and beauty.

Qualifications

• Essential: Grade 12.
• Desirable: Relevant Beauty / skincare qualification.
• Desirable: Experience within beauty / skincare / retail / FMCG environment.

Responsibilities

• Consult with customers and advise on product selection.
• Drive sales through promotion and cross-selling.
• Maintain knowledge on beauty products and promotions.
• Ensure high standards of presentation and service.

Skills

Understanding and application of selling principles

Retail / FMCG background

Knowledge of customer service excellence

Knowledge of beauty and skincare products

Good communication skills

Strong customer orientation

Education

Grade 12

Relevant Beauty / skincare qualification

Job description

About Our Company

Clicks GroupIntroductionAre you passionate about beauty products and helping people look and feel good?

Are you confident to engage and communicate your knowledge of our beauty products with our customers?

Job Description

Job Purpose : To deliver service excellence through the provision of professional and knowledgeable advice on beauty and skincare products, the promotion and effective management of merchandise and general housekeeping in order to build customer loyalty and maximise sales.

Job Objectives

• To consult with customers, answer product based questions and advise customers in selecting the best products and services that meet their needs.
• To drive and maximise sales of the beauty department through the promotion, cross-selling and up-selling in order to ensure that monthly targets are consistently met.
• To monitor sales, regularly evaluate the performance of products and offer suggestions that results in improved product offerings and increased sales.
• To maintain updated knowledge on all beauty products, ranges, trends, promotions and events in order to provide the correct information to customers at all times.
• To efficiently execute all operational activities within the beauty department, including effective stock management, minimising shrinkage and ensuring a high standard of general housekeeping and administration.
• To ensure all in-store visual merchandising, in-store presentation and promotional standards within the beauty department are consistently met.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To promote the Clicks clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To increase profitability and brand loyalty with the customers through the promotion of private label and exclusive products.
• To facilitate the brand being the customer's first choice health and beauty retailer by living and driving the company values.

Minimum Requirements

Qualifications and Experience :

• Essential : Grade 12
• Desirable : Relevant Beauty / skincare qualification
• Desirable : Experience within beauty / skincare / retail / FMCG environment / sales or marketing environment

Skills, Abilities And Job Related Knowledge

• Understanding and application of selling principles
• Retail / FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence
• Knowledge of beauty and skincare products
• Results and target driven
• Strong customer orientation
• Good communication skills
• Interpersonal skills
• Engaging and confident

Competencies

• Persuading and influencing
• Relating and Networking
• Delivering Results and Meeting Customer Expectations
• Commercial Thinking
• Following instructions and procedures
• Working with people
• Planning and organising
• Coping with Pressures and Setbacks

Kindly note only applicants who meet the minimum requirements will be contacted.

We are committed to the principles of Employment Equity