BDO Wave - Client Service Manager - Port Elizabeth (12 Month Fixed Term Contract)

BDO South Africa; Gqeberha; Hybrid; ZAR 500 000 - 700 000; Full time

Job summary

A leading professional services firm in Gqeberha is seeking an Internal Client Service Manager to oversee the design team and collaborate with international stakeholders. This role combines leadership with hands-on project management while ensuring high-quality outputs align with brand guidelines. Enjoy a hybrid working model and opportunities for growth in a supportive culture.

Benefits

Hybrid working model

Opportunities for senior leadership responsibilities

Collaborative, supportive culture

Qualifications

• Proven experience in an agency or corporate internal marketing team.
• Ability to manage projects and people.
• Experience working with international stakeholders.

Responsibilities

• Act as the primary contact for internal stakeholders across offices.
• Manage project timelines, deliverables, and approvals.
• Ensure outputs meet brand guidelines and business objectives.

Skills

Experience in audit and professional services

Project management

Collaboration with senior stakeholders

Brand and design collaboration

Job description

About BDO WAVE

Join BDO WAVE, a specialised Extended Delivery Team dedicated to supporting BDO UK in delivering excellence, agility, and value in audit and advisory services. You’ll work in a high-performing, collaborative environment where service excellence and quality are at the core of every project.

We’re looking for someone who can quickly learn about audit and professional services, has proven experience in an agency or corporate internal marketing team collaborating with brand and design functions, is confident working with senior international stakeholders, and can manage projects and people to deliver outstanding results.

The Role

As Internal Client Service Manager, you will be the main point of contact between internal stakeholders and the BDO WAVE design team. You’ll scope and prioritise incoming requests, translate briefs into actionable work, and oversee delivery from start to finish, ensuring outputs meet brand guidelines and business development objectives.

You’ll have line management responsibility for a Graphic Designer and Junior Copywriter, providing guidance and ensuring smooth workflow, while also working hands‑on to keep projects moving.

Key Responsibilities

Operational

• Act as the primary contact for internal stakeholders across offices.
• Collaborate with UK Audit Senior Managers and Responsible Individuals on projects.
• Scope and prioritise marketing and design requests to align with business needs.
• Translate briefs into actionable creative tasks.
• Manage project timelines, deliverables, and approvals.
• Maintain smooth feedback loops between stakeholders and creatives.
• Monitor team capacity and re‑prioritise when needed.
• Ensure all outputs are on time, on brand, and meet quality expectations.

Strategic Support

• Work with the Marketing & Business Development Team Lead to align requests with business priorities.
• Maintain consistency of the BDO brand identity and messaging.
• Contribute ideas to improve processes, tools, and service delivery.
• Manage the creation of tenders, proposals, and other business development materials.

What We Offer

• Opportunity to work with international stakeholders and UK market projects.
• Hybrid working model combining in‑office collaboration with remote flexibility.
• A collaborative, supportive culture with opportunities to step into more senior leadership responsibilities.
• The chance to lead a small team while still being hands‑on in delivery.

If you’re ready to step into a leadership role, manage a small creative team, and deliver outstanding, on‑brand business development materials for a global professional services firm, we’d love to hear from you.