Banqueting Manager Johannesburg Marriott Hotel Melrose Arch

Marriott Hotels Resorts; Johannesburg; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A leading hotel chain in Johannesburg is seeking a dedicated professional for an Event Management role. The candidate will lead banquet operations, ensuring high-quality service, managing team performance, and resolving guest issues. This position requires a solid background in food and beverage service, alongside strong communication skills. The ideal candidate should have at least 2 years of experience and a relevant degree. Full-time employment with opportunities for growth is available.

Qualifications

• At least 2 years experience in event management, food and beverage, or related area.

Responsibilities

• Directs and motivates team to provide high quality service.
• Identifies training opportunities and develops strategies.
• Conducts monthly department meetings with Banquet team.
• Sets goals and delegates tasks for performance improvement.
• Responds to and resolves guest problems and complaints.

Skills

Electrical Design

Corporate Risk Management

Food & Beverage Service

HR Marketing

Catia

Education

Degree from an accredited university in Hotel and Restaurant Management or Hospitality Business Administration

High school diploma

Job description

JOB SUMMARY

Directs and motivates team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals.

CANDIDATE PROFILE

Education and Experience

High school diploma

Degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration

2 years experience in the event management food and beverage or related professional area.

CORE WORK ACTIVITIES

Managing Banquet Operations

Projects supply needs for the department (e.g. china glass silver buffet presentations props).

Applies knowledge of all laws as they relate to an event.

Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.

Adheres to and reinforces all standards policies and procedures.

Maintains established sanitation levels.

Manages departmental inventories and maintains equipment.

Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.

Schedules banquet service staff to forecast and service standards while maximizing profits.

Assists team in developing lasting relationships with groups to retain business and increase growth.

Participating in and Leading Banquet Teams

Sets goals and delegates tasks to improve departmental performance.

Conducts monthly department meetings with the Banquet team.

Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.

Acts as a liaison to the kitchen staff.

Leads shifts and actively participates in the servicing of events.

Ensuring and Providing Exceptional Customer Service

Sets a positive example for guest relations.

Interacts with guests to obtain feedback on product quality and service levels.

Responds to and handles guest problems and complaints.

Empowers employees to provide excellent customer service.

Ensures employees understand expectations and parameters.

Strives to improve service performance.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Reviews comment cards and guest satisfaction results with employees.

Conducting Human Resources Activities

Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.

Observes service behaviors of employees and provides feedback to individuals.

Monitors progress and leads discussion with staff each period.

Participates in the development and implementation of corrective action plans.

Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.

Attends and participates in all pertinent meetings.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Preference will be given to South African nationals in line with government employment policies.

Required Experience

Manager

Key Skills

• Electrical Design
• Corporate Risk Management
• Food & Beverage Service
• HR Marketing
• Catia

Employment Type

Full-Time

Department / Functional Area

Event Management

Experience

years

Vacancy

1