Banqueting And Conference Manager

Stonebridge Hr Solutions; Pretoria; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A premier event management firm in Pretoria is searching for a detail-oriented Banqueting and Conference Manager to oversee all aspects of event operations. Responsibilities include planning, coordinating, and executing banquets and conferences, while ensuring exceptional customer service. Candidates should have at least 5 years of experience and strong leadership skills. This role requires managing a team and multitasking between different events, with a focus on guest satisfaction.

Qualifications

• 5 years of banqueting and conference experience in high-volume establishment.
• Proven experience in event management or hospitality operations.
• Strong leadership skills and ability to lead a team.

Responsibilities

• Ensure operating equipment is balanced and variances are accounted for.
• Guide and discipline staff in the department.
• Take accountability for all events and conferences.

Skills

Strong leadership and team management skills

Excellent communication and interpersonal skills

High attention to detail and organizational abilities

Ability to work under pressure and handle multiple events simultaneously

Proficiency in event management software and Microsoft Office

Education

Qualification in hospitality industry

Tools

Event management software

Microsoft Office

Job description

Position overview

Position overview : Detail-oriented banqueting and conference manager to oversee and coordinate all aspects of banqueting and conference operations. This role involves planning, organizing, and executing events, ensuring exceptional customer service and seamless event delivery.

Requirements

• Must have 5 years of banqueting and conference experience in a high-volume establishment
• Qualification in hospitality industry will count to your advantage
• Proven experience in event management, banqueting, or hospitality operations
• Lead a team of about 10–30 banqueting staff. Collaborate with different departments.
• Monitor budgets, OE, and beverage counts. Multitasking between different events.
• Strong leadership skills
• Work under pressure
• Excellent communication skills
• Understand what the guest needs and prioritise; passionate about guest satisfaction

Skills

• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• High attention to detail and organizational abilities
• Ability to work under pressure and handle multiple events simultaneously
• Proficiency in event management software and Microsoft Office

Responsibilities

• The banqueting and conference manager is responsible for ensuring that operating equipment in the department is balanced and variances are accounted for.
• Guide and discipline staff in the department and rostering of staff.
• Check that the weekly planner is updated and ready for rostering and planning.
• Take accountability for all events and conferences on the property.
• Ensure beverage and cleaning stock is ordered in a timely manner and conference items are ordered and accounted for.
• Manage the planning and execution of banquets, meetings and conferences.
• Liaise with clients to understand their needs and expectations, providing tailored event solutions. Coordinate with internal departments to ensure smooth execution.
• Oversee event setup, room layout, décor and service delivery in line with the function sheet.
• Supervise and train banqueting and conference staff, ensuring high standards of service and professionalism. Monitor inventory and order suppliers for the banqueting needs.
• Ensure compliance with health and safety, food hygiene, and licensing regulations. Handle guest feedback and resolve any issues or complaints.
• Maintain accurate records and reports related to events, staff and finances.

Please note only shortlisted candidates will be contacted. If you have not heard from us in 2 weeks, please consider your application unsuccessful.