Banking Customer Liaison Specialist

Standard Bank Group; Paarl; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading African financial services group seeks a dedicated customer service representative in Paarl. The successful candidate will provide exceptional service and be the first point of contact for customers. Responsibilities include assisting clients, resolving queries, and maintaining a professional branch environment. Required is a National Certificate (NQF5) and 1-2 years of branch banking experience. Fluency in English and local languages is advantageous. Join our team to contribute to meaningful client relationships and growth in Africa.

Qualifications

• 1-2 years of branch banking experience focusing on customer service.
• Proficiency in computer systems including banking software.
• Fluency in English and other local languages advantageous.

Responsibilities

• Greet and assist customers as they enter the branch.
• Identify and assess customer needs through active listening.
• Record and monitor customer inquiries accurately.
• Allocate customers to appropriate departments.
• Provide basic information and guidance on bank products.

Skills

Excellent communication

Interpersonal skills

Problem-solving abilities

Customer-centric mindset

Education

National Certificate (NQF5) or equivalent

Tools

Banking software

Job description

A leading African financial services group seeks a dedicated customer service representative in Paarl. The successful candidate will provide exceptional service and be the first point of contact for customers. Responsibilities include assisting clients, resolving queries, and maintaining a professional branch environment. Required is a National Certificate (NQF5) and 1-2 years of branch banking experience. Fluency in English and local languages is advantageous. Join our team to contribute to meaningful client relationships and growth in Africa.