Banking Collections Agent – Negotiation & Service

Capitec; Bellville; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading South African bank is seeking energetic, self-motivated individuals for the role of Agent: Collections in Bellville. You will be responsible for engaging with clients through calls and chats, negotiating credit repayments, and ensuring exceptional service. Ideal candidates should have call centre experience and a Grade 12 certificate. This is a full-time position offering opportunity for personal growth within a diverse team.

Qualifications

• 1 – 2 years collections experience.
• Call centre experience.

Responsibilities

• Engage with clients via calls and chats to negotiate credit repayments.
• Maximize client retention while minimizing bad debt.
• Provide exceptional service and support.

Skills

Communications skills

Computer literacy (MS Word, MS Excel, MS Outlook)

Telephonic / Call skills

Attention to detail

Negotiation skills

Education

Grade 12 National Certificate / Vocational

Tools

Predictive Dialler

AWS Connect

MS Teams

Job description

A leading South African bank is seeking energetic, self-motivated individuals for the role of Agent: Collections in Bellville. You will be responsible for engaging with clients through calls and chats, negotiating credit repayments, and ensuring exceptional service. Ideal candidates should have call centre experience and a Grade 12 certificate. This is a full-time position offering opportunity for personal growth within a diverse team.