Banker, Relationship, Prestige Banking

Standard Bank Group; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading financial institution in South Africa is seeking an individual to deliver quality service and manage client relationships. The role requires a first degree in Business Commerce and relevant FAIS qualification, along with 1-2 years of experience in client coverage. Candidates should be able to operate independently and have a good understanding of banking processes. This position offers an opportunity to make a significant impact in a dynamic team.

Qualifications

• 1-2 years experience in a client-facing role.
• Experience in a physical, virtual, or voice branch environment.
• Ability to operate without supervision for intermediary services.

Responsibilities

• Deliver quality service and manage service gaps.
• Deepen bank-client relationships through various touchpoints.
• Execute campaigns and respond to client demands.

Skills

Client Coverage

Personal and Private Banking

FAIS experience

Banking Process & Procedures

Client Knowledge

Risk Awareness

Education

First Degree in Business Commerce

Relevant FAIS qualification

Job description

Overview

To deliver a quality service and manage service gaps realised by clients as they engage through the bank's various touchpoints. Deepen bank-client relationships primarily focused on lending and transactional product entrenchment and uptake on the bank's rewards programme. Mainly driven via campaigns execution and reactive response to client demands.

Qualifications

Type of Qualification: First Degree

Field of Study: Business Commerce

Licenses & Certifications: FAIS Representative

Experience Required

Client Coverage

Personal and Private Banking

1-2 years

Relevant FAIS qualification with FAIS experience and operate without supervision for intermediary services. Operate under supervision for advice. Previous experience within a physical, virtual or voice branch environment with good understanding of bank processes, policies and products.

Additional Information

Behavioural Competencies :

• Articulating Information
• Challenging Ideas
• Conveying Self-Confidence
• Convincing People
• Developing Expertise
• Establishing Rapport
• Examining Information
• Exploring Possibilities
• Impressing People
• Interacting with People
• Interpreting Data
• Making Decisions
• Meeting Timescales
• Providing Insights
• Pursuing Goals
• Seizing Opportunities
• Showing Composure
• Team Working
• Understanding People

Technical Competencies :

• Banking Process & Procedures
• Client Knowledge
• Client Retention
• Client Servicing
• Customer Understanding ( Consumer Banking)
• Product Knowledge (Consumer Banking)
• Risk Awareness
• Risk Identification

Careers

Are you passionate about Africa's potential? Are you driven to win? At Standard Bank Group, a team of over 50 000 dedicated individuals share one common purpose : Africa is our home, we drive her growth. We believe our people are our greatest asset, and we strive to create a thriving environment where you can bring your whole self to work, pursue your dreams, and see your ideas shape a brighter future for Africa. Join us, if you're ready to turn your passion into impact and make a real difference as part of a dynamic team.