Back of House Supervisor - Canal Walk

adidas; Cape Town; On-site; ZAR 280,000 - 360,000; Full time

Job summary

adidas is seeking a highly experienced BOH Specialist for our flagship store to manage stockroom operations and ensure smooth inbound and outbound stock movements. You will lead a small team, maintain stock integrity, and collaborate with the line manager to drive operational excellence.

The role requires advanced stock management skills, strong communication, and a proven track record in a fast-paced fashion retail environment.

Qualifications

• Matric Certification is required.
• Minimum 5 years in sports/fashion customer- and commercial-focused retail with stock management and logistics experience.
• Minimum 2+ years as a BOH Specialist.
• Advanced verbal communication skills and strong numeracy/literacy.

Responsibilities

• Meet or exceed store targets using resources inside and outside the store.
• Prioritise merchandise flow to the sales floor to maximise sales opportunities.
• Model stockroom operations and provide feedback to improve productivity.
• Promote accountability by ensuring policies are followed and product handled with integrity.
• Use BI reports to prioritise top sellers and drive back-of-house productivity.
• Own delivery accuracy and stock protection procedures during stock movements.
• Record and manage all stock movements in and out via IC/Omnichannel processes.

Skills

Stockroom management

People management

Retail expertise

Communication skills

Attention to detail

Education

Matric Certification

Job description

PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:

• To be responsible for managing product life cycles from entry to exit
• To drive productivity of stock movements in relation to delivery receiving and transfers
• To take ownership over the implementation of Heart of House and Management of Stockroom Layouts and its maintenance
• To execute store operations with specific focus on product and consumer service in line with brand image
• To use his/her expertise and experience to provide feedback and coaching opportunities to subordinates and store team

KEY RESPONSIBILITIES:

• Awareness of store targets and actively works to meet or exceed these by using all the resources available inside and outside of the store
• Uses retail and commercial expertise to maximize sales opportunities by prioritizing merchandise flow to the sales floor
• Is a role model for stockroom operations ensuring all processes adhered to whilst providing feedback on ideas and suggestions on driving productivity to line manager and store team
• Promote accountability and transparency on a day-to-day basis, by ensuring teams are following policies and that they are handling product with integrity.
• Use BI Report to prioritize Top sellers and Black Hole to drive BOH productivity and fast pace to push product to the floor
• Ownership for completing deliveries quickly and accurately while adhering to stock protection procedures
• Accurately records and manages all stock movement in and out of store via IC processes or Omnichannel within a timely manner
• Works as one with line manager to ensure adequate consumables are provided to create an effective environment, highlighting issues to line manager where require
• Responsible for Inventory accuracy within the flagship environment executing cycle counts and controlling adjustments in line with line manager and store team
• Proactively manage stock capacities ensuring store is always in line with optimums.
• Ownership of all stockroom health and safety topics, checks and complies with all policies and procedures to maintain a safe and sustainable working environment
• Identifies improvement opportunities and communicates suggestions to line manager and store management to drive commercial success
• Provides strong leadership skills in order to guide and train own team on Stockroom Operations, managing performance via the Company Performance system (#MyBest) with the support of HR Manager and line manager where required
• Collaborates productively and respectfully with all team members acting as one Store Team to meet or exceed store goals
• Makes himself/herself available to support other team members when needCommunicates a desire to learn and seises all available opportunities to drive his/her development and increase performance
• Partner with instore trainer and ensure regular trainings and refreshers on HOR, day in the life of a BOH Specialist, policies and procedures are conducted.

KEY RELATIONSHIPS:

• Customers, Inventory Control Team, Merchandising Team, Logistics Team, Peers and Supervisor

KNOWLEDGE, SKILLS AND ABILITIES:

• Adapts communication style to service both internal and external consumers dependent on the situation
• Flexibly adapts approach to accommodate the needs of multiple internal and external consumers at the same time
• Deals professionally with difficult situations
• Uses retail and commercial expertise to drive overall store sales by prioritising the consumer and brand at all times whether it be by Omnichannel or by flow of merchandise to the sales floor
• Supports team by actively helping where required by line manager
• Is thorough and detail oriented in maintaining a clean and organised stockroom
• Stockroom management or people management experience is mandatory

REQUISITE EDUCATION AND EXPERIENCE:

• Matric Certification
• Minimum 5 years work experience in a sports/fashion customer- and commercial-focused retail environment with advanced process knowledge and comprehensive stock management and logistical experience, with thorough retail industry understanding
• Minimum +2 years experience in a BOH Specialist
• Intermediate numeracy and literacy and advanced verbal communication skills

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

• COURAGE:Speak up when you see an opportunity; step up when you see a need..
• OWNERSHIP:Pick up the ball. Be proactive, take responsibility and follow-through.
• INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
• TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
• INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.
• RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

At adidas, we strongly believe that embedding diversity, equity, and inclusion (DEI) into our culture and talent processes gives our employees a sense of belonging and our brand a real competitive advantage.

– Culture Starts With People, It Starts With You –

By recruiting talent and developing our people to reflect the rich diversity of our consumers and communities, we foster a culture of inclusion that engages our employees and authentically connects our brand with our consumers.