B2C Telesales Leader: Drive Conversion & CX

Core Group; Gauteng; On-site; ZAR 450 000 - 600 000; Full time

Job summary

A leading retail company in South Africa is seeking a Sales Manager for its high-volume B2C telesales operation. This role is pivotal in managing the sales journey, from lead eligibility to fulfilment, while enhancing customer experience. The ideal candidate will have a solid background in sales management, with at least 6 years in B2C telesales and a proven ability to coach and motivate a team. The position promises a dynamic work environment focused on results and operational excellence.

Benefits

Opportunity to shape processes

Lead a critical sales channel

High-performance environment

Qualifications

• Minimum 6 years’ experience in B2C telesales.
• At least 2 years in a high-volume sales management role.
• Proven track record of managing transactional sales pipelines.

Responsibilities

• Lead, manage, and coach telesales consultants.
• Monitor and optimise funnel performance from lead to fulfilment.
• Ensure call quality, compliance, and operational accuracy.

Skills

B2C telesales experience

Sales management

Data-driven decision making

People management

Strong communication skills

Problem-solving

Tools

Sales CRM systems

Job description

A leading retail company in South Africa is seeking a Sales Manager for its high-volume B2C telesales operation. This role is pivotal in managing the sales journey, from lead eligibility to fulfilment, while enhancing customer experience. The ideal candidate will have a solid background in sales management, with at least 6 years in B2C telesales and a proven ability to coach and motivate a team. The position promises a dynamic work environment focused on results and operational excellence.